Field Service Engineer – Monza, Italy
Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.
We're thrilled to be looking for a Field Service Engineer to join our team in Italy. In this role you will be covering our Diagnostics and Breast and Skeletal Health medical imaging equipment across North Lombardy region and Ticino. To service the territory successfully you will be based around Saronno or Monza ideally.
We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling within the designated area as required and occasional international journeys to support our customers, and who love troubleshooting and finding solutions.
The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.
KEY RESPONSIBILITIES
1. Carry out maintenance and repair work on Hologic products
2. Install instruments at customer sites
3. Liaise with customer IT departments and assist with information systems installations and troubleshooting
4. Support marketing activities such as exhibitions
5. Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
6. Provide basic use\maintenance training to customers
7. Perform duties and responsibilities with autonomy in a field-based environment
KNOWLEDGE, SKILLS & EXPERIENCE
8. Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
9. Excellent interpersonal, communication and customer service skills
10. Experience working in similar/comparable customer-based environment
11. Effective Time Management Skills
12. Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
13. Proficient use of Microsoft products (Word, Excel, Outlook)
14. Knowledge of network and interfacing with the ability to progress though training
15. Good level of spoken and written English
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
Our talent partners can discuss our salary offering and bonus schemes with you.