Contratto di lavoro : Tempo pieno, Tempo indeterminato Retribuzione : €1.600,00 - €1.800,00 al mese Benefit : Alloggio Mensa aziendale Disponibilità : Castello di Vicarello is looking for a Guest Relations Manager to join the Team! We are looking for a Guest Relations who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience. Responsibilities Provides upscale guest service experiences for clients throughout their stay; Ensures that the correct arrival, check-in procedures and escorting of all guests to rooms are applied; Provide information about amenities, area and venues and promote services; Anticipate guest needs and establish a rapport with them by assisting them with specific tasks; Address customer complaints and escalate to the Managers when needed; Record information in the logbook daily; Assure that health and quality standards are met; Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible; Handle all keys, mail, messages and any other items for guest as requested; Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings; Recommend local tourist spots, including places to dine, shop and sight-see; Promote all hotel amenities, conveniences and programs offered; Maintain a well-groomed appearance and a tidy work area; Check out guests courteously and accurately. Requirements and skills Proven experience as a Guest Relations Officer; Familiarity with hospitality luxury industry hight standards; Excellent interpersonal and communication skills; Hands on experience with guest relationship management software; Proficiency in English, multilingualism will be considered an asset; Commitment to delivering a high level of customer service; Excellent problem resolution skills along with outstanding communication and active listening skills; Ability to work flexible hours; Ability to work under pressure; Excellent organizational and time-management skills. Other Required notes Well-groomed and polite person; Attentive and empathetic; Driving licence and Car-owner (must); Strong customer service background, specifically in the hospitality industry; Proficient with Microsoft Office and excellent knowledge of Ericsoft, PMS, and other computer literacy; Outgoing Personality. Working hours & benefits Full time; from now! with 8 months at the Castle (april - november) and remaining months partially remote, partially in Poggi del Sasso; Accommodation (10-minute drive away); Meals (lunch and dinner) during working days; Contratto di lavoro : Tempo pieno, Tempo indeterminato Retribuzione : €1.600,00 - €1.800,00 al mese Benefit : Alloggio Mensa aziendale Disponibilità : Turni Retribuzione supplementare : Quattordicesima Tredicesima Esperienza : Guest Relation : 1 anno (Obbligatorio) Lingua : Inglese (Obbligatorio) Italiano (Obbligatorio) Creare un avviso di lavoro per questa ricerca Guest Relation Manager • Provincia di Grosseto, Italia J-18808-Ljbffr