PLink to apply listed at the bottom of this Job Description. Only applications submitted through this link will be considered. /ppstrongWHO WE ARE /strong /ppRistonchi is an exclusive wedding venue offering a uniquely rustic yet refined hospitality experience in Tuscany's breathtaking countryside. We create extraordinary wedding experiences for discerning couples, primarily from the U.S., seeking an authentic Italian celebration in a historic setting. /ppRistonchi isn’t just a castle — it’s an experience of connection, intimacy, play, and love. Our weddings focus on creating profound, lifelong memories that inspire guests to live more deeply. Every detail, from handcrafted experiences to our biodynamic farm and homemade olive oil, nurtures the soul and cultivates transformation. /ppOur mission: to exceed our clients' dreams while building a sustainable, profitable business that allows our founders to focus on visionary goals and family life. /ppstrongOur Core Values /strong /pullistrongFamily: /strong We foster deep bonds and authentic connections that feel like home. /lilistrongNature: /strong We celebrate and protect Tuscany’s natural beauty and bounty. /lilistrongBeauty: /strong Every detail is crafted with intention and artistry to elevate the everyday. /lilistrongCreativity: /strong We embrace playful innovation to enrich our guests’ experiences. /lilistrongHealth: /strong We nourish body, mind, and soul through holistic practices, biodynamic food, and community wellness.br/li /ulpstrongWe’re looking for someone who embodies: /strong /pullistrongExtreme Ownership: /strong Takes initiative and full accountability. /lilistrongAttention to Detail: /strong Excellence lives in the details. /lilistrongGuest-Centric Excellence: /strong Every decision prioritizes the couple’s experience. /lilistrongPurposeful Service: /strong Authentic, intentional, memorable — never robotic. /lilistrongGrowth Mindset: /strong Committed to personal and professional development. /li /ulpstrongIf our culture and mission don’t resonate with you, please don’t apply.br/strong /ppstrongJOB DESCRIPTION /strong /ppWe seek a results-driven, detail-oriented strongHead of Operations /strong with proven experience in luxury hospitality or wedding venue management to transform our day-to-day execution. This is a critical leadership role designed to free our founders to focus on vision. /ppYou’ll lead an undertrained but talented team, implementing scalable systems and elevating service standards to deliver exceptional guest experiences. This is an unparalleled opportunity to live and work in a beautiful Tuscan castle surrounded by nature, gardens, and an international team passionately devoted to creating meaningful, joyful events. /ppThis strongon-site full-time position /strong includes accommodation. The application code word is EMPOWER.br/ppstrongRESPONSIBILITIES /strong /ppstrongOperational Leadership /strong /pulliTake full ownership of daily operations, removing founders from operational decisions. /liliManage all guest touchpoints and oversee event management with vendors and staff. /liliMaintain rigorous quality standards and solve problems in real time. /li /ulpstrongTeam Leadership Development /strong /pulliLead and train a diverse international team of 15–20 seasonal staff. /liliEstablish accountability, clear roles, and performance standards. /liliImplement luxury hospitality training programs and reduce turnover through a positive culture. /li /ulpstrongSystems Processes /strong /pulliDesign and document SOPs for all operations. /liliOptimize Notion, Airtable, Dubsado, and eliminate error-prone manual tasks. /liliEnsure consistent service delivery with clear communication and scalable systems. /li /ulpstrongFinancial Strategic /strong /pulliManage budgets and vendor contracts to hit a 25% expense ratio and €1M+ annual profit. /liliCollaborate with founders on strategic vision and expansion plans. /liliTrack KPIs, guest satisfaction, and optimize operations for growth.br/li /ulpstrongREQUIREMENTS /strong /ppstrongEssential Experience /strong /pulli5+ years in luxury hospitality, wedding venue, or high-end event management. /liliManaged 15+ staff with a track record of elevating service standards. /liliImplemented operational systems that improved efficiency and guest experience. /liliExperience with seasonal businesses and multicultural teams. /li /ulpstrongLeadership Skills /strong /pulliExceptional leadership and decision-making under pressure. /liliAttention to detail with luxury-level guest experience. /liliProficient in training, SOPs, and compliance standards. /liliExcellent English; Italian is a plus. /liliTechnologically savvy and data-driven. /liliStrong project and financial management; AI experience is a plus. /li /ulpstrongPersonal Qualities /strong /pulliEntrepreneurial, resilient, self-starter. /liliPassionate about meaningful hospitality. /liliWilling to live on-site in Tuscany. /liliEU passport or ability to work in Europe required.br/li /ulpstrongBENEFITS /strong /pulliHighly competitive salary + bonus structure. /liliOn-site accommodation + meals + relocation package. /liliFlexible time off (Nov–Apr) with remote option. /liliProfessional development clear growth path to multi-property management. /liliLive and work in a magical Tuscan castle, nourished by biodynamic food and a connected team.br/li /ulpstrongHOW TO APPLY /strong /ppApply here: /p pOnly applications through this link will be considered.br/ppstrongDISCLAIMER /strong /ppSpyglass Ops is an authorized representative of Ristonchi, focused on filling leadership roles with growth-oriented businesses. We ensure a strong fit and long-term opportunities for both candidates and clients. /p #J-18808-Ljbffr