JOB SUMMARYFor the peak season (mid-November 2025 to the end of February 2026), we are looking for Client Advisors to be hired on a temporary contract. A member of the Client Services team supporting client contacts (call, chat, email) and servicing omni-channel client interactions for the Prada EMEA’s region, managing also the cross-functional interactions with stores located in EMEA and corporate departments ensuring a personalized client experience.RESPONSIBILITIESEmbrace a culture that puts the client experience first and foremostExecute strategies that drive client retention and engagementMaximizing use of the client relationship management system while providing client support through phone, email, live chat and whatsappAdopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpointResponding efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valuedSeize opportunities to sell, cross-sell or upsell products when they ariseAssist clients with all post sale inquires including delivery, returns, repairs, and refundsWork to quickly resolve all issues affecting clients’ orders and in a professional manner by communicating with boutiques and concessionsEngaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as neededPartner with Client Service Team Leader to escalate incidents as appropriatePartner with Store Operations in supporting the management of client queries, including complaints, requests for post-sale assistance, availability and other merchandising requestFrequently attend educational seminars to improve knowledge and performance levelUnderstanding and striving to meet or exceed call center metrics while providing excellent consistent Client ServiceBe the voice of our Groups Client Service team, by providing a high level of luxury serviceREQUIREMENTSPassion to connect with clients and cultivate personalized relationships to drive salesExceptional Client Service, active listening, and verbal and written communication skills, professional phone voiceUnderstanding of company products, services, and policiesProficiency with computers, especially with CRM software, and strong typing skillsAbility to ask inquisitive questions and diffuse tense situationsStrong time management and decision-making skillsAdaptability and accountabilityFluency in English, Italian and French is mandatory5/7 including Saturdays and Sundays on a rotating basis. Shifts: 09:00–18:00 or 11:00–20:00Temporary contract