Job DescriptionWondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
We are currently looking for a Field Service Engineer Intern located in Emilia Romagna, who will learn how to conduct service, repair, and installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts, diagnose system failures, and determine the most cost‐effective solutions. With his/her tutor, he/she will be able to escalates complex issues to a higher level of technical support, respond to customer support needs, and, upon completion of training, demonstrate the ability to utilize critical thinking and analysis to make decisions, solve problems, implement solutions, communicate honestly, and create empathy with customers, colleagues, and collaborators. This is a temporary position.
Key Responsibilities
Provide technical customer support and on‐site assistance to assigned customers
Escalate complex issues to a higher level of technical support
Respond to customer support requests within an assigned customer scope
Key Requirements
Fresh graduate in Engineering or Biotech/Technical/Electronic secondary school diploma; proficient English is mandatory
Good communication and interpersonal skills in English and Italian
Passion for IVD and/or automation and/or engineering and/or maintenance
You will be part of a dynamic team with a high focus on delivering results and continuous improvement, while also valuing fun and teamwork.
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