PpJoin to apply for the bField Service Engineer North West /b role at bSolarEdge Technologies /b. /p pAre you ready to power the future? At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI‑based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that is always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. /p pbLocation: /b North West Italy /p h3What will you be doing? /h3 ul liProvide on‑site, online, phone, chat or email support to customers when needed. /li liResolve issues over the phone with qualified personnel when on‑site. /li liTroubleshoot and resolve complex calls or service cases with higher knowledge demand. /li liDocument every issue, call, case in the database. /li liReplace or assist in replacing SolarEdge products at the field. /li liCollaborate with the pre‑sales team to propose alternative system designs to achieve better functionality. /li liTravel to installers or end‑user customers to provide service or emergency repair service. /li liAssist in commissioning of residential or commercial solar systems. /li liWork with operations to validate the authorization to release parts needed to solve customer issues. /li liManage the monitoring database of customer installations. /li liRun training sessions with SolarEdge customers. /li liAdvise customers on equipment operation, maintenance, or programming. /li liEstablish a working relationship with our customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDG on‑site. /li liWrite reports for every site visit and lodge them in the CRM; resolve cases lodged from customers in CRM. /li liEngage in the monitoring and troubleshooting support, supervision, and coordination of customers' solar power plants. /li liManage general daily on‑site issues, reporting and site work deliverables to the Field Service Team Leader Area Sales Manager. /li liAssist the sales team in technical areas and other needs to close deals. /li liPlan and prepare site work, manage and update internally and for customers. /li liEvaluate customer needs with the support manager in the areas of service, training, logistics and planning and execute the plan to fulfill them. /li liIdentify product, documentation and other issues impairing customer satisfaction and work with HQ to improve them. /li liUse and identify needs of the monitoring database of customer installations, usage of SEDGE troubleshooting tools; document all activities in (CRM) CREdge or other database platforms. /li liSelect, collect and analyze site data to identify HW/SW issues. /li liApprove Tier 1’s RMA cases. /li liProvide technical assistance and support to Tier 1 escalations. /li liEnsure every Failure Analysis / Root Cause Analysis unit case is returned to HQ. /li liWork with Area Sales Manager and regional Field Service Team Leader. /li liOwn customer satisfaction with SEDG technology. /li /ul h3Requirements /h3 ul liTechnical engineering background – preferably gained in an electrical/photovoltaic engineering field. /li li2+ years of hands‑on experience in a technical role, including 1 year in a customer‑facing role. /li liValid driver licence. /li liTravel to sites within Italy; international travel may be required. /li liSelf‑contained and self‑organised working style. /li liExperience in SolarEdge products (inverters, optimisers, battery solutions) – an advantage. /li liSelf‑starter and quick learner. /li liCustomer‑oriented with excellent communication skills. /li liAbility to multitask in a very fast‑paced environment. /li liAbility to read and interpret schematics with a good understanding of high voltage and measurement equipment. /li liExcellent interpersonal skills and proven ability to build rapport and establish/maintain working relationships with customers, partners, peers, and managers. /li liFluent in English and local language – both written and spoken. /li /ul /p #J-18808-Ljbffr