PpJob ID: | Amazon.com Services LLC /p pExternal job description /p pOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data‑driven decisions and analytic problem‑solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. /p pOur Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. /p pOur fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings. /p h3Key Responsibilities /h3 ul liSupport, mentor, and motivate your salaried and hourly workforce /li liLead large‑scope projects with site and regional impact /li liBuild and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance /li liManage safety, quality, productivity, and customer delivery promises /li liCollaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives /li liLift up to 49 pounds and frequently push, pull, squat, bend, and reach /li liStand/walk for up to 12 hours during shifts /li liWork in an environment where the noise level varies and can be loud /li liWork in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) /li liContinuously climb and descend stairs (applies to sites with stairs) /li /ul h3Basic Qualifications /h3 ul li3+ years of employee and performance management experience /li liBachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience /li liWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays /li /ul h3Preferred Qualifications /h3 ul li1+ years of performance metrics, process improvement or lean techniques experience /li /ul pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. /p pOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit. This position will remain posted until filled. Applicants should apply via our internal or external career site. /p /p #J-18808-Ljbffr