Responsibilities
* Planning and delivering proactive and reactive support, including onsite presence as needed (post Covid restrictions).
* Collaborating with a larger customer account team to strengthen customer relationships and develop mobile-first, cloud-first strategies, enabling the creation of immediate and long-term Customer Success Plans and Value-Based Delivery for reactive and proactive needs.
* Identifying and managing customer goals and SfMC opportunities across Identity and Access to improve the quality, consumption, and health of the customer’s solution.
* Driving and participating in proactive delivery management, spotting performance issues, analyzing problems, and engaging in activities focused on stabilizing and optimizing customer solutions.
* Working with internal Microsoft support teams, account teams, product engineering, service engineering, and other stakeholders to ensure a streamlined customer support experience.
* Applying and sharing lessons learned for continuous process and delivery improvement for customers and peers.
* Engaging in meetings with customers and account teams to review support for Mission Critical services, customer support issues, and Customer Success Plans.
* Sharing and gaining knowledge through technical communities.
* Contributing to on-call rotations to maintain high-quality service for critical incidents related to Support for Mission Critical customers.
Qualifications
* Previous Data & AI-related experience with technologies such as SQL Server 2012 or later (on-premises or on Azure VMs), Azure SQL Database, Managed Instance, Hyper-Scale, SQL AAG Clusters, Biztalk, and Azure Integration Services, with demonstrable technical depth and troubleshooting skills.
* Strong knowledge of SQL Server Internals and experience designing/building large OLTP database systems.
* Knowledge of other SQL technologies on Azure, including PostgreSQL, MySQL, and MariaDB.
* Outstanding customer service skills, excellent communication, and experience providing training to peers or customers.
* Strong interpersonal and leadership skills, capable of working with diverse audiences including technical professionals and management.
* Experience leading projects, motivating others, and handling multiple responsibilities as a Microsoft Cloud Solution Architect and Support for Mission Critical professional.
* Ability to develop strategic customer relationships, handle critical technical issues, and work effectively in support situations.
* Experience with building solutions using Azure Integration Services and demonstrated use of Microsoft Azure Integration Platform (LogicApps, Data Factory, Azure Functions, App Services).
* Certification in Microsoft and competing Cloud Technologies.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories. If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.
Benefits and perks may vary depending on employment nature and country.
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