After Sales & Customer Care Specialist L. 68/99
After Sales & Customer Care Specialist L. 68/99
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Powersoft
Powersoft S.p.A. is an Italian based multinational group, listed on the Italian Stock Exchange, that counts more than 140 employees. Powersoft is the world leader in the design, production, and commercialization of products and patented solutions for applications in the professional audio field, such as big international shows, concerts, theatres, cinemas, stadiums, airports, train stations, cruises, etc.
In line with with the growth and development of the business, we are further expanding our organization by specifically searching for the figure of an After Sales & Customer Care Specialist L. 68/99. The role will report to the Quality & After Sales Manager.
Role
Front office:
* Management of customer claims with responsibility for internal direction within the organization for resolution and continuous communication on progress with customers
* Management of repair requests and RMA issuance
* Social customer care through monitoring and quick responses on social and multimedia channels regarding After Sales issues
Back Office:
* Constant monitoring of the progress of open orders, document control, identification, and resolution of problems/complaints
* Management of temporary imports
* Entry of spare parts orders and monitoring of order processing
* Entry of customer billing and shipping data related to the After Sales process
* Product registration management
* Verification of product warranty extensions validity
* Preparation of repair reports and statistics
Requirements:
* Education: Degree in electronic engineering or technical subjects
* Language proficiency: Written and spoken English (must-have)
* Experience: at least 3 years in similar roles
* Familiarity with working with management systems/ERP/Sales Force
* Knowledge of tools: office automation applications (must-have)
* Good communication and relationship-building skills with various stakeholders, both internal and external to the organization
* Strong organizational skills.
Pioneer, competent and inspired, creatives and innovators – We are renowned for our technological leadership
Teamwork-oriented, welcoming, and ambitious – we focus on developing one’s potential, and we cherish profound collaborations that allow us to discover new points of view.
This opportunity is exclusively reserved for candidates belonging to protected categories under Italian Law 68/99.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Audio and Video Equipment Manufacturing
Referrals increase your chances of interviewing at Powersoft by 2x
Get notified about new Customer Care Professional jobs in Scandicci, Tuscany, Italy.
AVVISO PUBBLICO PER L’ASSUNZIONE A TEMPO DETERMINATO E PARZIALE 50% DI UN ISTRUTTORE AMMINISTRATIVO EX ART. 90 DEL D.LGS. N. 267/2000 PRESSO IL COMUNE DI BORGO SAN LORENZO
Front Office Agent - Anglo American Hotel Florence Curio Collection by Hilton - Florence
KERING Test Innovation Lab - Customer Service Representative (Fixed Term)
AVVISO PUBBLICO PER L’ASSUNZIONE A TEMPO DETERMINATO E PARZIALE 50% DI UN ISTRUTTORE AMMINISTRATIVO EX ART. 90 DEL D.LGS. N. 267/2000 PRESSO IL COMUNE DI BORGO SAN LORENZO
Customer Care on site (seasonal job) (Florence)
Florence, Italy Metropolitan Area 21 minutes ago
CONCORSO PUBBLICO, PER ESAMI, PER LA COPERTURA A TEMPO PIENO E INDETERMINATO DI UN POSTO NEL PROFILO PROFESSIONALE DI ASSISTENTE AMMINISTRATIVO, POSIZIONE DI ACCESSO ASSISTENTE.
IMPIEGATA - IMPIEGATO AMMINISTRAZIONE PART TIME
Montecatini Terme, Tuscany, Italy 5 days ago
CONCORSO PUBBLICO, PER ESAMI, PER LA COPERTURA A TEMPO PIENO E INDETERMINATO DI UN POSTO NEL PROFILO PROFESSIONALE DI ASSISTENTE AMMINISTRATIVO, POSIZIONE DI ACCESSO ASSISTENTE.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr