Join our Customer Operations Team in Italy as a Port Delivery Team Leader where you will be responsible for delivering smooth Port Operations (Turnaround & Shorex) overseeing the delivery of services, team & staff management and all related logistics.
The successful canddiate can be located in either Civitavecchia, Genova, Venice or Livorno
This role issues a local TUI Italia contract where you must already have the rights to live and work in Italy.
ABOUT THE JOB
Managing and leading a team of direct reports, ensuring efficient and effective processes at the Ports (Turnaround & Shorex) that include constant collaboration and coordination between the team members.
Guarantee proper level of resources to deliver operations and manage staffing accordingly to the needs of each operation.
Responsible to develop and maintain continuous communication with the cruise ships and both internal and external stakeholders, including Port Authorities.
Work closely to the Port Delivery Team Manager to ensure a good commercial relationship with Cruise Lines by providing that all relevant feedback picked up during operation is reported.
Oversees and manages operations incidents in the Port(s) and reviewing that there is no impact in the delivery of the operation.
Ensure operations changes at the pier are managed to the detail and suppliers receive last minute changes or requests.
ABOUT YOU
High capacity to manage a team to deliver results.
Is comfortable leading change and resilient to ambiguity or setbacks.
Must be available to work on weekends and/or holidays
Solve problems independently and/or make suggestions how to improve ways of working & drive our digital culture.
Agility to juggle strategic priorities/projects whilst delivering day-to-day operational logistics.
A genuinely helpful, flexible and professional personality.
Excellent communication skills, both verbal and written, in English, plus fluency in the local language would be advantageous.
Full driver's license and vehicle is a requirement for this role.
ABOUT OUR OFFER
Competitive salary and benefits as standard
Career progression opportunities in more than 50 countries worldwide
Develop yourself as part of a friendly, richly diverse and virtual international team
Exceptional approach to your learning - access to free learning platforms & language lessons
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 'things to do' in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
In 2018, TUI's Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
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