Regional Customer Operations Specialist Who are we? Kramer is a leading player and pioneer in the audio-visual industry. Our products and solutions power creativity, collaboration, and engagement. We make award-winning, innovative, and reliable audio-visual hardware, software, and cloud-based solutions. Trusted by enterprise companies, schools, universities, governments, and military end-users across more than 100 countries, Kramer creates engaging, inclusive, and connected audio-visual experiences worldwide. About The Role As a Regional Customer Operations Specialist, you will be a key member of our EMEA operations team, responsible for delivering exceptional customer service and ensuring smooth regional operations. Reporting to the Regional Operations Manager, you will manage sales teams and customer inquiries, resolve issues, and optimize processes to enhance customer satisfaction. Responsibilities Customer Support: Act as the primary contact for sales teams and customers in the region, responding promptly and resolving issues to maintain high satisfaction. Order Processing and Fulfillment: Oversee order entry, ensure accuracy, coordinate with warehouses and the customer operations team to track shipments and meet delivery timelines. Finance Processes: Collaborate with the finance team to resolve invoice, credit, or RMA issues in the region. Inventory Management: Monitor inventory levels and work with the team to meet demands while controlling costs. Operational Efficiency: Assess and improve operational processes, working with the Regional Operations Manager to streamline procedures. Collaborative Coordination: Liaise with sales, warehouse, finance, and other teams to ensure seamless operations. Requirements A degree or significant experience in Supply Chain Management or related field. Proven experience in customer service, operations, or logistics, ideally regionally. Excellent communication and interpersonal skills. Strong problem-solving skills for customer and operational issues. Attention to detail, especially in order processing. Experience with ERP systems (Priority ERP preferred but not mandatory). Ability to work in a fast-paced environment and handle multiple tasks. Team player with independence and organizational skills. Knowledge of regional regulations and customs is advantageous. Fluent in Italian (native), English, and French; Spanish is a plus. Additional Information Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Appliances, Electrical, and Electronics Manufacturing J-18808-Ljbffr