PstrongAlchimia /strong is one of the leading European manufacturers of medical devices for ophthalmic surgery and tissue banks. With our expertise in the fields of chemistry, microbiology, and pharmacology, at Alchimia we have adopted this rule: we design each medical device as if it were intended for ourselves. /pp Since our foundation in 1993, all our products have been developed in collaboration with opinion leaders and the scientific community before being released to the market. This allows us to offer safe, useful, and effective solutions to improve the daily operations of medical staff and the quality of life of their patients. Our commitment to research makes us a reliable partner, able to provide ongoing training and updated scientific information to our distributors and product users. Thanks to the Alchimia team, we now have a network of over 60 independent distributors across Europe and the world, capable of providing fast local service to all our customers. /ppTo expand our team, we are looking for a strongSales Back Office Team Leader. /strong /ppbr/ppstrongRole description: /strong /ppThe strongSales Back Office Team Leader /strong is responsible for managing and coordinating the activities of the Italy and export back office team, with a focus on: order management, participation in tenders, shipment monitoring, sales network support and customer care. He collaborates across the board with internal functions and ensures that commercial and operational processes are carried out effectively, in compliance with industry regulations and company standards. /ppbr/ppstrongMain responsibilities: /strong /ppbr/pulliCoordinates and supervises the activities of the Italy and export sales back office team, ensuring operational efficiency and quality; /liliManages the entire customer order cycle: receipt, entry, confirmation, progress monitoring, fulfillment and invoicing; /liliIt monitors and coordinates strongnational and international shipments /strong, interfacing with logistics and couriers to ensure punctuality and traceability; /liliMakes sure needed documentation for export shipments is made available; /liliManages and resolves problems related to delays, shortcomings, anomalies and after-sales complaints; /lilistrongIt acts as a point of reference for the customer /strong, offering a strong timely and professional /strong customer care service; /liliCoordinates participation strongto tenders /strong, dealing with: /liliAnalysis of tenders and tenders documentation; /liliCollection of needed technical, administrative and economic documentation; /liliCoordination of deadlines and management of electronic submissions; /liliSupports the sales team in the preparation of offers, price lists, contractual conditions and specific customer requests; /liliCollaborates with other departments (Logistics, Quality, Administration) to ensure alignment between sales and operations; /liliMonitor KPIs and reports on team activities (fulfillment times, NPS, race performance, open/solved tickets); /liliIt proposes corrective actions and process improvements, also with a view to digitization; /liliTrains, motivates and supports the team to ensure professional growth and cohesion; /li /ulpbr/ppbr/ppstrongRequirements: /strong /ppbr/ppstrongFormation: /strong /pulliDiploma or degree preferably in the economic, managerial, legal fields; /li /ulpstrongExperience: /strong /pulli3-5 years in similar roles (commercial back office, customer service, tender support); /liliExperience in strongmanaging tenders /strong and coordinating operational teams; /liliPreferred origin from the medical device or pharmaceutical sector; /li /ulpstrongTechnical skills: /strong /pulliKnowledge of the order-delivery cycle and distribution logics in the healthcare sector; /liliProficient with INCOTERMS /liliFamiliarity with race portals (MEPA, SINTEL, START, etc.); /liliKnowledge of the SAM management system is appreciated; /liliExcellent command of Excel and Office; /liliExcellent knowledge of the English language; /liliData Management; /li /ulpstrongSoft skills: /strong /pulliLeadership, coordination skills and priority management; /liliPrecision, autonomy and orientation to problem solving; /liliStrong attitude to strongcustomer focus; /strong /liliGood communication, interpersonal and time management skills; /li /ulpbr/ppstrongWhat we offer: /strong /ppbr/pulliPermanent contract with RAL commensurate with experience; /liliA high-tech and constantly evolving sector; /liliDynamic and collaborative environment; /liliContinuous training and concrete growth opportunities /li /ul