Job Information
Job Number:
Job Category: Finance & Accounting
Location: Sheraton Milan Malpensa Airport Hotel & Conference Centre, Malpensa Terminal 1 S.S. 336, Ferno, Italy.
Schedule: Tempo pieno
Located Remotely?: No
Position Type: Non-Management
Position Summary
Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process adjustment vouchers, paid‑outs, correction vouchers, and miscellaneous charges.
Print contingency lists to record all guests in case of emergency.
Sell a room/accommodation to guests without reservations based on availability.
Operate telephone switchboard station, process requests for wake‑up calls, and advise guests of any messages.
Complete the Room Rate Variance Report.
Process all guest check‑ins and assign rooms. Activate or reissue room keys using an electronic key machine.
Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1‑year related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Equal Employment Opportunity
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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