Overview
and ensure that inventory balances are accurate. This opportunity will allow you to demonstrate your expertise in standard processes and procedures for Management and develop skills around mentorship of peer technicians accelerating your career growth in the process.
You will be based on our Cornaredo campus, but there may be requirements to travel to other sites.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
* High School Diploma AND Wwarehouse / Supply Chain experience in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience
Background Check Requirements
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings :
* Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire / transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications :
* Experience in warehouse / supply chain in an information technology (IT) environment, IT, and / or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporationOR equivalent experience.
Responsibilities
* Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued
* Provide task specific guidance to a team of technicians responsible for preparing and executing incoming / outgoing deliveries and documenting inbound / outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
* Coordinate with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.
* Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
* Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and / or remote data center support activities.
* Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment.
* Ensure teams maintain and perform steps required to keep the inventory balance accurate.
* Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs.
* Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure team is following all processes and procedures to perform DBD destruction.
* rack moving, heavy-equipment usage, lifting, ladder / rolling stair use).
* Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
Benefits
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
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