Overview Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Are you ready to shape the future of customer engagement with cloud and AI-driven solutions that power billions of experiences worldwide? At Genesys, we seek dynamic professionals who understand business value and can articulate how technology-driven solutions can transform customer experiences. If you have a passion for innovation, strategic thinking, and engaging with stakeholders to drive meaningful outcomes, we want to hear from you. What You’ll Do Engage with customers to understand their business needs and articulate the value of Genesys Cloud CX solutions beyond just functionalities. Deliver compelling presentations and lead discussions with key stakeholders across various industries. Design and execute custom demos tailored to customer requirements using the Genesys Cloud CX platform. Lead Proof of Concept (PoC) initiatives, demonstrating how our solutions can solve real business challenges. Manage multiple projects simultaneously, ensuring a smooth pre-sales process and alignment with customer expectations. Stay ahead of industry trends and understand the specific contact center needs across different sectors. Collaborate with internal teams to refine solutions, drive innovation, and provide continuous feedback for product improvement. What We’re Looking For Degree in Computer Science, Engineering, Business, or equivalent experience. 2 years in presales, consulting, or related customer-facing roles, ideally within the contact center or customer experience space. Strong business acumen with the ability to translate technical capabilities into business value. Ability to present confidently to both technical and executive audiences. Knowledge of industry-specific contact center requirements and operational challenges. Curiosity for technology and eagerness to explore advancements in AI, cloud, and digital transformation. Fluency in Italian and English. Familiarity with scripting (e.g., JavaScript, Python) and API integrations is mandatory. Why Join Us Inclusive and Collaborative Culture: Work in an inclusive environment that values multiple perspectives. Impactful Work: Help businesses transform their customer experience strategy with cutting-edge technology. Career Growth: Access to ongoing learning and development opportunities. Flexible work arrangements to support your well-being. We’re looking for talented professionals to join our teams in Vimercate (MB) and the Milan Area. LI-MC1 If a Genesys employee referred you, please use the link they sent you to apply. About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit. Reasonable Accommodations Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. J-18808-Ljbffr