Job DescriptionThe Night Manager of the 5-star Luxury Hotel "Palazzo Donà Giovannelli" in Venice plays a crucial role overseeing the smooth operations of the property during night-time hours. He/she will ensure exceptional guest centricity, maintain high standards of security and customer orientation and manage the hotel's various departments effectively during the night shifts. The Night Manager plays a pivotal role in maintaining the hotel's reputation for excellence and ensuring full guest satisfaction throughout the night.ResponsibilitiesTeam ManagementProviding leadership, guidance, mentoring and support to night staff, fostering a positive and productive work environmentLeading regular training sessions to ensure that all team members are well-equipped and updated to perform their duties effectivelyRecognizing and rewarding outstanding performances and addressing any performance issues or concerns in a timely and constructive manner.Guest ServicesProviding a warm welcome and exceptional service to guests arriving late at nightHandling and reporting guest inquiries, requests, and complaints promptly and professionallyEnsuring that guests' needs are met efficiently and effectively during their stay.Operational ExcellenceSupervising and coordinating the activities of night staff across all departments, including front desk, housekeeping, security and maintenanceMonitoring and maintaining hotel facilities to ensure they are constantly clean, safe, and well-maintained according to hotel standards, procedures and standards at all timesConducting regular inspections of the property to identify and address any issues or concerns.Security and SafetyImplementing and enforcing security protocols to safeguard guests, employees and hotel propertyMonitoring surveillance cameras and security systems to detect any suspicious activityResponding to emergencies, including medical incidents, fire alarms, and disturbances in a calm and efficient mannerCollaborating with local l...