Managing services in delivery on active customers
Increasing efficiency and productivity on assigned clients
Detecting potential new business opportunities (up-selling or cross-selling), and reporting them to the Key Account Manager for further analysis, development and negotiation.
Monitoring and maintaining customer satisfaction level
Actively monitoring and maintaining project KPIs and SLAs
Holding Regular onsite meetings with the Customer to maintain relationships and develop internal network: formal - informal map, relationship development with all possible stakeholders/sponsors within the Customer (e.g. IT, HR, MKTG, Medical etc.)
INTERNAL: Active management of Trueblue’s “dedicated Account Team” (Projects, Processes and PM, Program Manager, Customer Support etc.) of the assigned customers
Active delivery optimization on the Customer
Constant alignment with internal Operations and Key Account Manager teams on Customers and their satisfaction level
Deliveries' realignment on KPIs and Project SLAs (if necessary)
ACTIVITIES: Supervising TB product implementation projects with related cost and time checks
Being active interface on the Client to coordinate TB activities
Collaborating with the internal departments of Customer Support and Operations for the resolution of critical issues
Holding Periodic meetings with clients to develop relationships/networking
Developing ad hoc Internal and external reporting for each single client
Attending Quarterly meetings with the Customer Management team for sharing and cross fertilization
Reporting potential up-selling/cross selling opportunities to the Key Account, for their deepening, development and negotiation
Attending Regular meetings with the Sales Team (Pre and Post Sales)
PERSONAL AND PROFESSIONAL REQUIREMENTS: At least five-year experience in this position
Good knowledge of English and other languager (Spanish or French or German)
Preferred knowledge of pharma market
Preferred knowledge of CRM, DWH, BI and Artificial Intelligence solutions
Excellent communicative and relational skills
Focus on working by objectives
Flexibility and Proactivity
What we offer: Permanent contract
Working hours: full time from Monday to Friday (09.00-13.00//14.00:18:00)
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