Job Description
Responsibilities
1. Oversee implementation and auditing of reservations platforms
2. Create reservations service standards, call quality guidelines, and communication templates aligned with Relais & Chateau standards
3. Develop a thorough understanding of the hotel’s room categories, inventory structure, pricing strategy, and forecasting approach.
Reservations Operations & Guest Experience
4. Lead all reservations operations to ensure accurate, timely handling of inquiries, bookings, modifications, cancellations, and special requests.
5. Deliver an elevated, seamless, and personalized guest experience through every touchpoint of the reservations process.
6. Ensure accuracy of guest profiles, preferences, billing instructions, and stay details in all systems.
7. Collaborate closely with Front Office, Sales, Marketing, and Revenue to maintain consistent messaging and a cohesive pre-arrival experience.
8. Monitor booking pace, pickup, and trends to support operational planning and guest readiness.
Team Leadership & Development
9. Hire, lead, train, and mentor a reservations team capable of delivering polished, anticipatory, and thoughtful service.
10. Conduct performance reviews, coaching sessions, and quality audits
11. Lead regular departmental briefings to communicate updates on demand, events, and commercial priorities.
12. Encourage a culture of excellence, teamwork, and continuous improvement.
13. Work with the senior management to maximize occupancy, ADR, and segment profitability through strategic reservations handling.
14. Implement upselling initiatives, stay controls, and overbooking strategies in line with revenue direction.
15. Maintain accuracy in rate loading, inventory adjustments, and restrictions across all reservation channels.
16. Ensure clean data integrity to support forecasting, reporting, and analytical accuracy.
Additional Information
Si offre:
17. Contratto Indeterminato
18. CCNL Turismo/Alberghi
19. Disponibilità full-time, 6 giorni su 7
20. Vitto e alloggio in appartamento condiviso (camera doppia), utenze a carico aziendale
21. Formazione interna su procedure, gestione e standard Relais & Châteaux
22. Inserimento nel circuito HR Relais & Châteaux e partecipazione al Relais Team program
23. Possibilità di trasferte per formazione specifica
24. Accesso agevolato ai servizi dell’hotel secondo policy aziendale
25. Permanent contract
26. Tourism CCNL
27. Full-time availability, 6 days out of 7
28. Board and lodging in a shared apartment (double rooms), utilities covered by the company
29. Internal training on procedures, management and Relais & Châteaux standards
30. Integration into the Relais & Châteaux HR circuit and participation in the Relais Team program
31. Possibility of travel for specific training
32. Discounted access to hotel services according to company policy
Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 GDPR e saranno utilizzati esclusivamente per la selezione in corso. L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti