About UsHIKROBOT is a leading provider of intelligent logistics and industrial automation solutions. We specialize in mobile robotics (AGV/AMR) designed to streamline and optimize supply chain operations across a wide range of industries. Our mission is to deliver efficient, cost-effective, and sustainable solutions that boost warehouse productivity, improve operational accuracy, and reduce labor intensity.Job Description We are looking for a proactive and technically skilled Technical Support Engineer to join our team in Italy. In this role, you will lead the on-site delivery and technical support of our mobile robotics systems for customers across Italy and broader Europe. You will work closely with local and international teams to ensure smooth implementation, training, and after-sales service.Key ResponsibilitiesManage the implementation and delivery of AGV/AMR projects, tracking progress and resolving deviations in a timely mannerProvide on-site technical support to customers during installation, configuration, and testing of robotic systemsDiagnose and solve technical issues during and after deployment, ensuring customer satisfaction and minimizing downtimeDeliver training sessions to customers on product usage, system performance, and operational best practicesCollaborate with sales teams during pre-sales phases, including technical consultation, product demos, and solution validationIdentify and manage project risks, escalating critical issues as neededRequirementsBachelor's degree or higher in STEM fields such as Electrical Engineering, Robotics, Mechatronics, or Mechanical EngineeringPrevious experience in technical support or implementation roles within the Robotics or Automation industry is highly preferredStrong problem-solving skills and customer service orientationAble to work independently while collaborating effectively with remote teamsBase in Italy, willing to travel frequently within Europe, mainly in ItalyMandarin is a must, Fluent in Italian or EnglishA valid work permit for Italy is preferred (visa support negotiable)What We OfferAn exciting role in a fast-growing international company at the forefront of logistics automationA collaborative and dynamic work environment with opportunities for training and career developmentTravel opportunities across Europe and direct involvement in cutting-edge tech projectsCompetitive compensation package (based on experience)