Ph3Customer Success - Upselling Specialist (Italian Speaking) /h3 pAt bAlfaDocs /b, we're on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. We take pride in delivering high-performance solutions while fostering a collaborative and respectful environment. Our shared passion to make a lasting impact on the healthcare industry creates a space where both our team and our customers thrive. /p pAs the leading solution for Practice Management Patient-Engagement, we are looking for a bCustomer Success Account Manager /b to join our growing CS Team. /p h3Your Role /h3 ul liMaintain a proactive and consultative relationship, based on trust and results. /li liDeeply understand the workflows of medical practices in order to offer tailored solutions. /li liIdentify opportunities for contract expansion (e.g., new locations, new services). /li liLaunch outbound call campaigns focused on strategic features such as Electronic Signature, Automated Communications, and Patient CRM. /li liClose upgrades and add additional modules. /li liManage contract renewals strategically, anticipating issues and offering win-win solutions. /li liLead negotiations on pricing, terms, and conditions. /li liCollaborate with Onboarding Specialists, Customer Success Managers, and Product teams to positively contribute to product adoption. /li /ul h3Requirements /h3 ul liAt least 2 years of experience in sales or customer-facing roles with a strong focus on upselling. /li liStrong negotiation skills. /li liAdvanced computer skills and the ability to quickly learn new software. /li liHigh technical affinity: must be able to understand and explain even complex platform features. /li liAnalytical skills to interpret usage data and build action plans. /li liTime and priority management skills across a diverse customer portfolio. /li liNative Italian speaker, good English proficiency. /li liPrevious experience in SaaS is a plus. /li liExperience in SaaS companies and/or in Health Organizations (bonus). /li /ul h3Administrative Info /h3 ul liContract: Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term. /li liSalary range: € (Italy), € (Germany). /li liLocation: Milan, Italy (Via Eritrea n. (Palazzo Tecniche Nuove) / AlfaDocs GmbH Dachauer Strasse, Monaco di Baviera). /li liOffice Model: Hybrid Mode 3 days in the office, 2 days remote. /li liWorking hours: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break. /li liTrial Period: 30 days. /li liStart Date: Starting October 2025. /li /ul h3Benefits /h3 ul liEquipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor. /li liBonus for paid English or German language courses. /li liTraining courses, books, workshops, and team-building activities for personal and professional growth. /li liPartnership with Serenis (an online psychotherapy platform) - three sessions offered if needed. /li liRegular company reunions (yearly meetups, Christmas dinner). /li liSnacks and fruit always available in the office, along with good beer at the end of the week. /li /ul h3Selection Process /h3 ul liCall with Talent Acquisition (30 min). /li liInterview with Team Leader (45 min). /li liInterview with the Head of CS (30 min). /li liJob Offer. /li /ul h3Seniority Level /h3 ul liEntry level /li /ul h3Employment Type /h3 ul liFull-time /li /ul h3Job Function /h3 ul liOther /li /ul h3Industries /h3 ul liTechnology, Information and Internet /li /ul /p #J-18808-Ljbffr