Overview
At dentsu we are looking for a Client Service Director to join our team in Milan.
Responsibilities
* Client Management and Relationship Building: Foster senior-level relationships, promoting trust, satisfaction, and long-term partnerships.
* Team Leadership and Development: Coordinate and motivate the team, encouraging growth, cross-functional collaboration (creative, media, CXM), and an open teaming approach.
* Business Growth: Identify and promote upselling and cross-selling opportunities, offering integrated and high-value solutions.
* Strategic Vision and Innovation: Translate strategies into concrete projects, collaborating with internal teams to ensure effective and relevant solutions for clients.
* Sustainability and Social Impact: Propose and develop projects that contribute to inclusivity, responsibility, and the common good, aligned with Dentsu Creative’s role as a Benefit Corporation, in synergy with DEI team.
* Operational Excellence: Ensure quality and precision in delivery, with attention to detail and care in execution.
* Ethics, Diversity, and Inclusion: Promote an open and inclusive environment, valuing the perspectives of all talents.
* Financial Oversight: Monitor budgets, profitability, and margins, ensuring economic sustainability.
* Network Representation: Embody the values of Dentsu Creative and the Dentsu Group, acting as an internal and external ambassador.
Requirements
* Proven experience (8-10 years) in client management within integrated agency environments.
* Leadership of multidisciplinary teams and ability to orchestrate horizontal collaboration.
* Strong orientation toward business development and client growth.
* Sensitivity to sustainability, inclusion, and social responsibility topics.
* Strategic vision combined with operational rigor and a results-driven mindset.
Details
* Location: Milan
* Brand: Dentsu
* Time Type: Full time
* Contract Type: Permanent
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