About the company
Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands.
We are a fully-remote organisation with more than 100 team members spread across 25+ countries. Remote working means no office, no painful commuting, and no stressful traffic - all you need is yourself, a laptop, and a cup of coffee!
A diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help the well-being of our people. We support a flexible schedule and are 100% performance and result-oriented.
At Openprovider, we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We believe in providing a trusted digital identity to every business.
Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-centric, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different?
Come join us on our journey to create a trusted digital world.
About the role
You’ll be joining a global team of support professionals working fully remotely across multiple time zones. The department is divided into 1st line support, focused on fast, customer-facing requests, and 2nd line support, handling deeper technical investigations and more complex cases.
Our team’s priority is making customers happy by helping them solve issues through self-service and providing quick, effective solutions whenever personal assistance is needed. Right now, we’re heavily focused on:
- Building and maintaining a high-quality Knowledge Base (KCS/KCS-driven),
- Developing self-service tools for both customers and internal teams,
- Growing technical expertise so we can handle increasingly sophisticated tasks.
We’re looking for a self-organised, passionate support specialist who’s hungry to learn, enjoys figuring out complicated problems, loves communicating with people, and wants to grow real technical depth.
Key responsibilities
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Providing excellent quality of service to our customers and solving their problems effectively communicating via phone, chat and ticketing system
- Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk/Virtuozzo licenses and Spamexperts
- Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers
- Working closely with other departments around the world to solve customers' problems effectively & improve the quality of our products and services
- Analyzing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement
- Actively learning, on your own and with the team, about our products, technologies, and tools
- Finish in time company courses and activities
- Take care of abuse request and enduser queue
- Communicate incidences that prevent normal job on time
What we are looking for
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 2-5 years of experience in Customer Technical Support
- Fluent English and Dutch speaker
- Excellent communication skills
- Proactive, polite & empathetic in communications with peers and customers
- Able to express thoughts well and grammatically correct
- Able to search, structure, systematize and put new and existing knowledge on paper
- Able to explain complicated things in simple words
- Able to work autonomously, without direct supervision
- Good at managing expectations of others
- Enthusiastic and willing to learn new things
- Great team player and has a good sense of humor
- Great SSL knowledge, about processes, errors and validations.
- Knowledge on Rare TLD processed
- Proper knowledge of Excel.
- Able to keep an SLA and work under pressure.
- Nameserver & DNSSEC knowledge
- Mail server and mail filters knowledge / spamexperts.
- API knowledge
Nice to have
- Basic knowledge of Linux
- Ability to search and read logs
- Experience in working with ticketing systems (Zendesk, OTRS, etc.)
What we offer
- 100% Remote Work: Work from anywhere in the world - we’re a fully remote company with no mandatory office presence.
- Paid Time Off & Sick Leave: We encourage rest and recovery — take time to recharge when needed.
- Quarterly & Annual Reviews: Transparent performance conversations with space to grow, learn, and progress.
- Global Team Culture: Collaborate with open-minded colleagues from over 25 countries - we value diversity and inclusion.
- Regular Online & Offline Events: Virtual coffee breaks, online games, meetups, and company gatherings to keep our connections strong.
- Learning & Growth Opportunities: Internal workshops, cross-team projects, and knowledge-sharing sessions to keep developing your skills.
- Modern Remote Workplace: We’re proud to be an ISO 27001-certified organization, ensuring high standards of security and professionalism in everything we do.
- Tools That Empower You: We provide access to top collaboration tools and platforms that make remote teamwork efficient and enjoyable.
- Supportive Environment: A culture that values trust, transparency, and wellbeing, we believe happy people build better products.
#LI-Remote
About us
Openprovider is a wholesaler of domains and internet security products. We provide a platform for domain resellers that allows them to easily manage large numbers of domain names for an affordable price. Our people always come first for us - and that includes both our customers and our colleagues. We believe in the power of collaboration and working together to achieve the best results, and we pride ourselves on our flexible work culture and result-oriented approach.
We have been fully remote since 2020, and our team has only expanded since then. Our team currently consists of 110+ employees, who are spread across 20+ different countries and 4 different continents. We are proud of our fun and diverse team and regularly connect with each other through online and offline events.