PpNOTE: This job can longer be applied for. /ph3Description /h3pbRight at Home /b is one of the largest home care providers in the world, with approximately 600 offices in eight countries around the world. /ppb“Our mission is to improve the quality of life for those we serve.” /b /ppbWe are looking for experienced GM who can lead the day to day operations at Right at Home Kalgoorlie Wheatbelt Perth Southern Eastern Suburbs! /b /ppAs a bGeneral Manager /b, you will have an exceptional customer service and leadership skills, be a savvy commercial operator and a creative and lateral thinker who is comfortable leading through complexity. /ppThe purpose of this role is to, manager the day to day operations of a care community, where you have total operational accountability for the business, the care of our clients, and the leadership of our team. You will be fully supported with a structured on-boarding plan, with guidance from our experienced team. /ppThe ideal candidate for this role would be an experienced Clinical Professional, Assistant or Executive Assistant Manager within a leading Aged, Health Care or hospitality organisation (or similar) /ph3Qualifications /h3pbEssential Duties and Responsibilities /b /ppThe following are the essential duties and responsibilities with this role: /pulliAccountable for the Franchise Office in accordance with the Right at Home Franchise System /liliOperational accountability for all areas: operations, financial, clinical, staffing and safety! With support from the Home Office. /liliLead the team to deliver quality care and service to clients /liliOversee the Care Manager with all HCP, NDIS and Private Pay clients, adhering to the Aged Care Quality Safety Commission standards /liliTroubleshoot client queries from a service led perspective /liliResponsible for the adequate staffing and resourcing of the Franchise Office /liliWork with the Home Office Support team to ensure all standards and requirements of a Right at Home Franchise are met. /liliAttend to all Master Franchise requests for reporting, adhering to processes and attending all events and functions. /liliAdhere to all legislative requirements as required /liliUndertake training as requested /li /ulpbAdministrative Functions /b /pulliOperating relevant systems including Enterprise Management System (Visual Care), Visual Care CRM and SharePoint, /liliTraining RightStart offices on access to and understanding of the Policies Procedures and Operations Manuals, ensuring that each policy has been read and understood, via a checklist and as part of the project timeline. /li /ulpbLeadership: /b /pulliLead the Franchise office team /liliPromoting a spirit of ‘everyone matters' in an environment of collegiality and working together. /liliEnsure daily workload management and timeframes are proactively managed to ensure optimum effectiveness and productivity. /li /ulpbCulture: /b /ppPromote and develop a culture of thought leadership and teamwork that reflects the values and care principles of Right at Home by: /pulliEnsuring all staff feel they are a valued and important contributors to the team (Everyone Matters!) /liliPromoting and committing to a continuous journey of personal growth of all staff and clients (Life Long Learning) (Improve the quality of life for those we serve). /liliCreating an environment of ensuring laughter and purpose for both clients and staff (Positive Energy, Fun and excitement!) /liliStriving to always do the best we can (Service Excellence) /liliThinking outside the square to inspire new ideas (Innovative Thinking) /liliEmbrace change; meet challenges with courage and fortitude (Be fearless, be brave!). /liliCommitting and accountability to the professional and ethical standards of behaviour, individually and within the team (Absolute Integrity) /liliUndertake projects as requested (Yes, we can!) /li /ulh3Preferred Skills /h3pbEducational Qualifications /b /pulliDegree in Commerce, Business, Nursing Health Care, Accounting, Management, or other relevant qualification /liliExcellent Skills with SharePoint, Word, Excel, PowerPoint, Outlook, and Social Media /liliKnowledge of the XERO Accounting system an advantage /liliKnowledge of the home / aged care industry an advantage /liliRelevant tertiary qualification: 5 – 8 years (desirable) /liliPrevious experience in a management capacity responsible for the financial success of a business (essential) /liliKnowledge of the aged care/disability care industry/issues or Community In-Home Care, Continuous Quality Improvement (essential) /liliAbility to work with Aged Care Quality Safety Commission (essential) /li /ulpbSkills, Knowledge and Abilities /b /pulliBusiness management and operations skills /liliEstablishes and maintains effective communication and harmonious working relationships. /liliWell organised and methodical /liliSystems orientated and following documented processes /liliWillingness to learn /liliUpdates knowledge and skills by pursuing continuing professional development. /liliTime management and organisational skills /liliAbility to develop/implement and evaluate organisational and franchise focused documentation and systems. /liliFinancial and analytical skills /liliAbility to create and promote a positive and supportive culture where all staff are valued. /liliProblem solving, negotiation and conflict resolution skills /li /ul /p #J-18808-Ljbffr