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Working in a company with passion for sports and international colleagues; your job has a lot of responsibilities and provides the opportunity to learn and grow and to develop your personal skills. The opportunity to have fun every day with a young team of passionate, hard‑working people just like you!
We at Shimano are looking for a Service Technician associate to join our team. This role requires you to provide support to your team as well as deal with the customers. Are you a team player with exceptional people skills? Are you the one who feels easy while multitasking with a proactive approach? Are you focused and persistent? If this sounds like you, then please do apply and send us your CV and motivation letter. We really are excited to hear from you!
The Challenge
* Review, register, evaluate and follow up with customer on service and warranty claims according to guidelines.
* Where possible repair goods are sent in by customers and pass on recommendations for improvements where faults have occurred.
* Creates and/or delivers training material content in the classroom, online or externally. Answers questions from and give technical support and advice to Shimano customers and fellow colleagues.
* Ensures the correct organization, administration and reporting is followed for technical documentation, warranty claims, recurring questions and systems.
* Gather market insights from customer feedback, complaints, questions, and when giving technical support at events.
* Provide support in activities related to material handling and goods shipments.
Who we are looking for
* Preferably 3–5 years of working experience covering a similar role or as a bike mechanic.
* You are passionate about cycling and have professional knowledge of Shimano's products.
* You find it easy to communicate with customers and are service-oriented.
* You work structured, independently, and based on data.
* Good communication skills in Italian as well as English.
* You understand the importance of reporting and may have worked with CRM systems before.
* Experience with automated order processing.
* Knowledge of or experience with quality systems is considered a plus.
* Knowledge of Word and Excel.
* You work accurately, with an eye for detail, and you work according to agreed procedures.
What we offer
Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.
Seniority level
Associate
Employment type
Temporary
Job function
Customer Service
Industries
Sporting Goods Manufacturing
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