Location
Lisbon, Portugal (On-site)
Start Date
21 May 2026
Contract
Fixed-term contract
Working Schedule
Initial phase:
Monday to Sunday: 07:00 – 19:00
2 shifts:
07:00 – 16:00
10:00 – 19:00
2 rotational days off
Future schedule (to be confirmed):
24/7 rotational shifts (Monday to Sunday)
2 rotational days off
Role Overview
You will support customers and advertisers within a global digital platform, ensuring high-quality service and contributing to performance optimization in a dynamic, data-driven environment.
Key Responsibilities
Provide customer support via phone, email, and digital channels
Assist clients with platform-related inquiries and campaign performance
Analyze and monitor KPIs to improve customer outcomes
Support digital marketing campaigns and performance optimization
Ensure a high level of customer satisfaction
Follow internal procedures and quality standards
Requirements
Italian (C1/C2) – mandatory
English (B2+) – required
Degree in Marketing or related field
Experience in Digital Marketing
Experience in paid campaign management (mandatory)
Strong understanding of KPIs and Marketing Analytics
Previous experience in a Contact Centre / AdTech environment
Familiarity with social media platforms and digital advertising
Strong customer service mindset
Ability to work independently and in a team
Compensation & Benefits
Base salary:competitive
Complexity premio: €50 x11 months
Meal allowance: €7.63 per working day
Health insurance from day 1