Established Search is excited to be exclusively partnered with an innovative organisation in the surgical ophthalmology space, dedicated to improving vision and quality of life for individuals with untreatable retinal disorders.
Patient Journey Manager - Ophthalmology, Chieti
Location: Chieti
Job Category: Other
EU work permit required: Yes
Job Reference:
4582202627013476352337164
Job Views:
2
Posted:
23.05.2025
Job Description:
The Patient Journey Manager plays a critical role as a link between clinical partners, rehabilitation teams, and patients, ensuring seamless coordination throughout the treatment pathway. From patient selection to surgery and post-operative rehabilitation, you will guide all stakeholders to achieve optimal outcomes.
Responsibilities:
1. Build strong relationships with implanting centres and rehabilitation teams.
2. Provide hands-on training to clinical personnel, including visual rehab and low vision professionals.
3. Support and oversee the complete patient journey, including selection, surgery follow-up, and long-term rehab.
4. Collaborate with commercial and medical teams to activate new treatment centres.
5. Engage with patient groups, doctors, and referral networks to raise awareness and improve access to care.
6. Facilitate communication between surgical and rehab teams for continuity and quality of care.
7. Coordinate patient testimonials for awareness campaigns.
8. Act as a primary contact for patient support challenges and incident reporting.
Qualifications:
1. Degree or qualification in Orthoptics, Optics, or a related low vision field.
2. 3–5 years' experience in medical devices and/or pharmaceuticals, ideally within ophthalmology.
3. 3–5 years' experience in low vision rehabilitation.
Desired Skills & Attributes:
1. Passionate about patient care and improving quality of life.
2. Strong communication and presentation skills with a patient- and customer-centric approach.
3. Effective project management skills across multidisciplinary teams.
4. Adaptable, proactive, and able to work under pressure.
5. Fluent in the local language and proficient in English.
6. Proficient with MS Office; tech-savvy mindset preferred.
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