Overview
Fueled by innovation at the intersection of biology and technology we are developing the next generation of smarter, less invasive, more personalized treatments for cardiovascular patients. Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke.
Responsibilities
* Perform on‑site and remote technical support to internal and external customers through the Customer Support Call Center.
* Manage account scheduling and perform installation, repair, and upgrades of equipment within the assigned territory.
* Devise and implement preventative maintenance programs and maintain performance and service records for equipment.
* Diagnose and repair malfunctioning equipment in response to service calls, facilitating all aspects of technical/engineering work required for products supported by the Biosense Webster technical department.
* Respond to customer requests for emergency service, determine cause, troubleshoot, and take corrective action.
* Manage customer expectations before and after interactions to ensure customer satisfaction.
* Participate in incident investigation.
Requirements
* Associate degree with at least 2 years of experience in Cardiology/Electrophysiology biomedical service in a hospital environment or a medical‑related field; OR
* Bachelor’s degree in Biomedical Engineering, Electronics/ Electrical Engineering or Computer Engineering with 2 years of hospital or field service experience.
* Strong English verbal and written communication skills.
* Proficiency in Microsoft Office.
* Familiarity with service management systems (a plus).
* Ability to use standard test equipment including digital multimeters.
* Demonstrated ability to drive customer satisfaction and continuous improvement.
* Ability to work in both office (25%) and field (75%) environments.
* Willingness to travel on short notice, including frequent air travel.
* Must reside in close proximity to a major airport.
* Ability to operate a company vehicle with a valid driver’s license.
* Commitment to safety rules and procedures at all times.
Preferred Skills
* Accountability, Analytical Reasoning, Communication, Continuous Improvement, Customer Empathy, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering Analysis, Incident Management, Innovation, Issue Escalation, Process Oriented, Project Management, Office (PMO), Repair Management, SAP Field Service Management, Service Request Management, Technical Credibility.
Key Skills
* MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting.
Employment Information
* Type: Full‑Time
* Experience: years (unspecified)
* Vacancy: 1
* Location: Milano, Italy
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