Role:Le seguenti informazioni hanno lo scopo di fornire ai potenziali candidati una migliore comprensione dei requisiti per questo ruolo.Committed to develop your career in IT within large corporations?Keen on customer support?Willing to work within an international working environment?Join our company as an L2 Onsite IT Technician to provide advanced technical support to end users at our customers.What about your responsibilities?Resolve escalated L2 incidents related to Windows, Office 365, VPN, network connectivity, and business applicationsPerform device imaging, configuration, and deployment using standard tools (e.g., Intune, SCCM, Autopilot).Support user account management (Active Directory, Azure AD)Support office IT infrastructureProvide day to day local/remote desktop supportTroubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing systemLocation: Milano (North)Employment contract: 1-year fixed-term (with possibility to move to permanent)Feel free to apply with your CV and we will be glad to share some further insights with you!Requirements:2 years of IT support experience within large corporationsStrong knowledge of Windows 10/11, Office 365, and common enterprise applicationsUnderstanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)Familiarity with Active Directory, Azure AD, Exchange Online, and identity managementExperience in OS, Apps and H/W installation and troubleshooting depending on project productsGood English and fluent ItalianFamiliarity with ticketing systemCommunicative and supportive attitudeBenefits:Buddy programInternal career development programInternational job opportunitiesOnboarding programStaff discountsTicket Restaurant (Edenred, Sodexo, UP)/ Meal VoucherBe part of Us:<