PpJob Number: /p pJob Category: Housekeeping Laundry /p pLocation: Via Caio Duilio 3, Forte dei Marmi, Lucca, Italy, 55042 /p pSchedule: Full Time /p pPosition Type: Management /p h3Job Summary /h3 pResponsible for the daily shift operations of Housekeeping and Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operating budget. /p h3Candidate Profile /h3 h3Education And Experience /h3 ul liHigh school diploma or GED; 2 years experience in the housekeeping or related professional area. /li li2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. /li /ul h3Core Work Activities /h3 h3Managing Housekeeping Operations /h3 ul liEnsures guest room status is communicated to the Front Desk in a timely and efficient manner. /li liWorks effectively with the Engineering department on guestroom maintenance needs. /li liSupervises the property general cleaning schedule. /li liObtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. /li liInventories stock to ensure adequate supplies. /li liSupervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. /li liAssists in the ordering of guestroom supplies, cleaning supplies and uniforms. /li liSupports and supervises an effective inspection program for all guestrooms and public space. /li liCommunicates areas that need attention to staff and follows up to ensure understanding. /li liEnsures all employees have proper supplies, equipment and uniforms. /li /ul h3Managing Departmental Costs /h3 ul liParticipates in the management of the department’s controllable expenses to achieve or exceed budgeted goals. /li liUnderstands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. /li liComprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. /li /ul h3Ensuring Exceptional Customer Service /h3 ul liResponds to and handles guest problems and complaints. /li liStrives to improve service performance. /li liEmpowers employees to provide excellent customer service. /li liEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. /li /ul h3Conducting Human Resources Activities /h3 ul liParticipates as needed in the investigation of employee accidents. /li liSupervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. /li liEnsures employees understand expectations and parameters. /li liEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOPs and LSOPs and support the Peer Review Process. /li liObserves service behaviors of employees and provides feedback to individuals. /li liUses all available on the job training tools to train new room attendants and provide follow-up training as necessary. /li liParticipates in the employee performance appraisal process, providing feedback as needed. /li liAssists as needed in the interviewing and hiring of employee team members with the appropriate skills. /li liSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. /li liParticipates in employee progressive discipline procedures. /li /ul h3Equal Employment Opportunity Statement /h3 pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p /p #J-18808-Ljbffr