Location: Milan (Hybrid, 2–3 days/week)
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Type: Full-time
About Shop Circle
Shop Circle is an AI-first technology company that acquires and scales mission-critical B2B software businesses globally.
We serve 200,000+ businesses across diverse verticals, focusing on high-retention, deeply embedded software with strong cash generation.
Our model is simple but powerful: acquire high-quality SaaS companies and accelerate their growth through a centralized AI platform—driving both revenue expansion and operational efficiency.
We operate as long-term owners, continuously improving products through applied AI.
The Role
We're hiring an AI Software Engineer to bring AI into real-world production across multiple products and business units.
This is not a research role. It's about shipping.
You'll operate at the intersection of AI systems, software engineering, and business impact—working closely with product leaders, operators, and our central AI team to identify high-leverage opportunities and turn them into production-grade solutions.
If you're excited by taking ideas from prototype into production, and with measurable ROI, this role is built for you.
What You'll Do
* Design, build, and deploy AI-powered features end-to-end across our product portfolio
* Work with LLMs, RAG pipelines, and agent-based systems in production environments
* Implement guardrails (validation, error handling, fallbacks, human-in-the-loop flows)
* Set up monitoring and observability to continuously improve system performance
* Evaluate and optimize systems for accuracy, latency, and cost
* Improve prompts, retrieval strategies, and model behavior through structured experimentation
* Collaborate cross-functionally with product, engineering, and business teams
* Contribute to reusable AI components and shared infrastructure
What We're Looking For
* 3–6 years of experience in Software Engineering with a track record of building and maintaining production systems at scale
* Strong Python skills with experience in building and deploying robust backend services and APIs
* Hands-on experience with LLMs, RAG pipelines, and backend systems
* Proven track record of taking systems from prototype to production
* Strong judgment in balancing speed, quality, and scalability
* Strong academic background in Technology related field
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* Excellent communication in English, primary language across the business
Nice to Have
* Experience with evaluation frameworks and benchmarking
* Familiarity with vector databases (e.g. Pinecone, Chroma)
* Experience with monitoring and observability tools
* Frontend experience (JavaScript / TypeScript)
* Experience optimizing systems for latency and cost
* Exposure to business metrics and ROI-driven decision making
Why Shop Circle
* Work across a diverse portfolio of SaaS products
* Build AI systems with direct, measurable business impact
* High ownership, low bureaucracy, fast execution
* Collaboration with a central AI team shaping company-wide strategy
* Competitive compensation and strong growth trajectory