We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at MClub Cala Regina for the upcoming **** season.
The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.
Key Responsibilities:
Planning Front Office operations based on occupancy forecasts
Supervises Front Office team and ensures service standards
Handles guest requests, complaints, and feedback directly
Communicates guest needs across departments to ensure resolution
Authorizes spending limits, room credits, and department budgets
Participates in recruitment, training, and performance reviews
Promotes upselling and cross-selling to boost revenue
Leads internal meetings and attends cross-departmental sessions
Monitors costs, revenue, and financial performance of the Rooms division
Reviews performance reports and KPIs
Works toward guest satisfaction targets and review score goals
Requirements:
Proven experience in luxury hospitality, preferably in 5-star hotels
Strong knowledge of front office operations and guest service standards
Proficiency in Opera PMS and other hotel management systems
Leadership skills and ability to manage and motivate a team
Excellent communication and interdepartmental coordination abilities
Fluency in English; additional languages are a plus
Problem-solving attitude and attention to detail
What we offer:
Seasonal contract
Accommodation available
Career growth opportunities within the company
Dynamic and collaborative work environment
Ongoing training and access to professional development courses