Job Title\nService Contract Manager\n*Job Description**Job Purpose\nOverall management of O&M; and service contracts, including setup, operations, quality, finance, subcontracting, and contract variations.\nCore ResponsibilitiesPlan and coordinate maintenance activities included in the service contracts, ensuring compliance with operational windows and SLAs.Manage and schedule technical resources involved in maintenance activities.Coordinate local suppliers and partners, guaranteeing quality and compliance.Monitor progress of activities and customer requests.Use and update the CMMS and other company applications.Define and monitor contract-related KPIs.Analyze indicators, deviations, and take corrective actions.Implement continuous improvements in service processes.Manage and monitor the financial performance of the contract.Monitor operational costs, hours, materials, and external partners.Manage procurement of spare parts.Issue purchase orders for suppliers and spare parts using corporate tools.Act as the main operational point of contact for the customer.Ensure alignment between customer expectations and service performance.Prepare regular reporting.Handle escalations, issues, or special customer requests.Plan scope, activities, resources, budget, and risks for small RMR projects.Coordinate internal and external project activities.Monitor project budget and contractual compliance.Keep the customer updated on milestones and risks.Prepare final reports and lessons learned.Monitor service processes and propose optimizations.Collaborate with HSE roles to ensure safety on site.Promote a strong safety culture.Ensure regulatory and contractual compliance.Additional Responsibilities (Highlighted – from Jordi)Manage stakeholders up to senior management at both the customer and Vanderlande.Continuously develop the Vanderlande Service proposition.Create and steer business investments with customers.Support the startup of new onsite teams.Develop and professionalize site-based service teams worldwide.Manage internal and external incidents.Hold final responsibility for performance of maintenance and operations on all SBS sites.Participate in and/or manage global audit programs.Support preparation and setup of service contracts.Set up and manage service contracts staff, operations, quality, finance/P&L;, and customer contact.Problem-solving and troubleshooting.Continuous improvement activities.Customer reporting.Communication with Headquarters in the Netherlands.Cost control, including warranty cases.Budget control and evaluation.Manage contracts with subcontractors and customers.Control and improve maintenance methods.Coordinate major incidents.Prepare weekly and monthly reports.Ensure health, safety and environmental compliance on site.Qualifications & Skills+4 Service management experience.Entrepreneurial, strong people manager and communicator.Background in automated handling systems, capital goods industry, or system integration business.Experience working with third-party service providers.Knowledge of service contracts is an advantage.Willingness to travel nationwide/worldwide.Excellent verbal and written Italian skills.Good verbal and written English skills.Commercial mindset with strong project management skills.Team builder with a drive for continuous improvement.Reporting Structure\nReports to Service Manager (SM).\nDirect reports Field Service Technicians / Field Service Engineers.