Who is BTO Research?
BTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges.
Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation.
This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management, Digital Transformation, Change Management, Cybersecurity and Digital Marketing.
We believe in the value of excellence and promote an environment where people can grow together, thanks to the contamination between different skills.
Group Hardware IT Asset Manager:
Your role
The Hardware IT Asset Manager is responsible for overseeing and governing the lifecycle of all hardware assets within a global IT environment. The role focuses on ensuring visibility, control, and optimization of hardware resources throughout their lifecycle, from acquisition to retirement.
Lead the management and governance of hardware IT assets across their entire lifecycle within a global environment.
Maintain accurate asset visibility and control, ensuring hardware resources are effectively tracked and managed.
Drive cost efficiency and operational effectiveness through structured hardware asset lifecycle management.
Work closely with internal stakeholders (infrastructure, procurement, finance, and service management) to support asset planning and operational needs.
Contribute to the development of hardware lifecycle strategies, including refresh and replacement planning.
Ensure asset information is properly maintained and leveraged within enterprise ITAM platforms such as ServiceNow HAM Pro and CMDB.
Promote best practices, governance standards, and process improvements within the IT Asset Management framework.
Provide data-driven insights and reporting to support strategic decisions related to hardware asset utilization and investment.
Requirements
Demonstrated experience (5+ years) in IT Asset Management with a focus on hardware assets, ideally within complex or international environments.
Hands-on experience with ServiceNow HAM Pro, including interaction with CMDB structures and asset data governance.
Solid knowledge of hardware asset lifecycle processes, from acquisition and deployment to refresh and retirement.
Understanding of IT service management frameworks and governance standards such as ITIL and ISO.
Proven ability to work in cross-functional environments, coordinating with teams such as procurement, finance, infrastructure, and operations.
Strong capability in data analysis, asset reporting, and performance monitoring to support operational and financial decisions.
Effective communication and stakeholder engagement skills, with the ability to translate asset data into actionable insights.
Bachelor’s degree in Information Technology, Engineering, Business Administration, or a related discipline.
Nice to have: Professional certifications in IT Asset Management, such as IAITAM CHAMP or CSAM.
Where: The position is based in Milan, with occasional business travel and the possibility of an exciting relocation opportunity to Luxembourg. ✈️
What We Offer
✨ A dynamic, young, and fast-growing environment
Flexible thinking and working approaches
Hands-on experience in a stimulating, project-based context
Opportunities to learn from industry professionals
On-the-job training (and more)
The chance to work on real projects with tangible impact
The chance to work on real projects with tangible impact
Inclusion & Equal Opportunity
We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.
Discover more about us #BTO
Explore our world at www.relatech.com