OpenText in Prato, Toscana is seeking a Principal Service Manager to lead the end-to-end service delivery for strategic enterprise customers. This role involves ensuring the achievement of SLAs and KPIs, leading global teams, and driving service transformation initiatives.
The ideal candidate will have 10–15+ years in IT Service Management, a Bachelor's degree, and strong ITIL expertise. Fluency in Italian and English is required, with additional languages being a plus.
#J-18808-Ljbffr