Are you looking for an exciting job in a growing business? Do you thrive in an entrepreneurial environment with a driven team and a mix of talent that is embedded in a strong international group? Then we have a match For our Italian Sales Office, located in the city center of Milano, we are looking for a Customer Service Assistant, reporting to the Planning & Logistics Manager.
Get ready to take charge of the following responsibilities in our supply chain team in Italy:
* Act as focal point for customers and local commercial teams
* Ensuring a timely, proactive and effective approach to supply chain issues
* Book and process incoming orders & order confirmations; monitor and update customers regarding order status
* Be the SPOC for 3PL logistic partners
* Maintain contact with the warehouses to prevent and solve any possible shipment issue
* Co-ordinate inbound transport from Lotus factories to Italy
* Manage stock and replenishment
* Manage customer complaints and billing issues
* Assist in credit control & finance administration
* Manage the Lotus Italy consumer careline & mail
* Manage ad hoc administration duties for the Italian team
Do you recognize yourself in the following profile? This is what you need:
* Fluency in Italian and English
* Bachelor level education
* Min 2 years of experience in a customer service/ logistics role
o Solid knowledge of logistics processes
o Experience on EDI implementation project would be a plus
* Experience in an FMCG company is strongly recommended
* Solid knowledge of SAP for order-to-cash processes (supporting customer operations)
* Good organization & coordination skills
* Punctuality, attention to detail, and affinity with numbers
* Strong pro-active and customer-centric mindset
* Proficiency in Microsoft Office
* Friendly and open personality
* Passion for our brand