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Panoramica:
**YOU**
- Undertake work with a high degree of **integrity, leading by example**in every situation.
- Take action and ownership, **ensuring a magical client experience**while aiming to be a leader, a nurturer, a natural connector with **a passion for helping others grow**:
- A powerful communicator, handling your colleagues and clients **with personal care and empathy**
**THE JOB**
- Support your colleagues to transform each client experience into magical moments for the client by **creating a hand-crafted experience**:
- ** Create a long-term, authentic bond**with your colleagues by fostering growth, listening **with respect and inclusion**:
- ** Be a liaison**:
- on the sales floor - between your colleagues and the store manager to drive and achieve individual and team objectives and **act as a mentor**to the team by proactively offering insights, reflections, and experiences
**ESSENTIALS**
- ** Being passionate**about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients
- ** Communicating and storytelling**with conviction, you master the ability to listen and ask the right questions
- Acting and thinking first of the employee and client relationship
- ** Empowering team members**with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit
- ** Thinking innovatively**of new ways of creating value and magic for the clients
**MISSION DETAILS**
- ** Support**the Store Manager in driving the store strategy to achieve the best sales performance and **creating a hand-crafted 360° experience for the client**:
- ** Actively contribute**to the development and implementation of business action plans to enhance sales for each product category and client tier segment
- Provide excellent and specialized customer service to **develop meaningful and loyal client relationships**through CRM initiatives
- ** Role model best in class sales and self leadership**by playing an active role within your team, and also take action to solve problems with positive outcomes
- Actively engage in wider community and seek inspiration from other sectors to form a cohesive team focused on **creating an energetic, exciting, innovative and approachable environment**:
- ** Empower and support your colleagues**to accomplish tasks effectively and generate enthusiasm and energy to create positive team spirit
- Build and maintain relationships by **instilling a sense of belonging and a positive, forward-thinking mindset**
**Languages**:Proficiency in Italian and English, more languages will be advantageous.