PbWHO WE ARE /b /ppbr/ppFounded in November 2018 by Matteo and Vittoria, two friends united by the dream of \"nourishing the world with positivity and well-being\", bPoke House /b is now a global leader in the fast-casual segment specializing in healthy bowls. Passion, dedication, and humility have been the key values from the start that have allowed the company to grow rapidly, first in Italy and then abroad (Spain, France, Portugal, Romania, and the United States). /ppToday we have over b120 stores /b and an binternational team of more than 1,000 people /b, with the goal of offering our customers a positive, healthy experience with strong Californian vibes. /ppbr/ppbOUR VALUES /b /pullibPositivity /b – We face every challenge with enthusiasm and celebrate every achievement. /lilibBe honest, stay humble /b – We welcome feedback as an opportunity for growth. /lilibThink big /b – We dream big and constantly experiment with new ideas. /lilibWork hard with passion /b – Our success comes from the passion we put into our daily work. /lilibTogether we win /b – We are a team: only together we can achieve our goals. /li /ulpbr/ppTo support the company's continuous growth, we are looking for a resource to join the Retail team as a bField Training Standard Specialist /b. This role will contribute to the definition, implementation, and monitoring of operational and visual standards for the stores, ensuring consistency, quality, and a customer experience aligned with the Poke House identity. /ppbr/ppbMAIN RESPONSIBILITIES /b /ppbr/ppb1. Definition and monitoring of brand standards /b /pulliCreation and implementation of guidelines related to: /liliLook Feel of the stores (interior and exterior) /liliFunctional signage for the customer experience /liliCompany uniform (consistency with visual identity and hygiene regulations) /liliSOPs (Standard Operating Procedures) and SOSs (Store Operating Standards) for front and back of house /liliConducting regular audits in stores to verify: /liliCleanliness and order /liliProduct quality /liliCustomer journey /liliCompliance with look feel and uniform guidelines /liliDeveloping corrective action plans with Area Managers and Store Managers /li /ulpbr/ppb2. Optimization of operational processes /b /pulliIdentifying opportunities to improve operational efficiency while respecting standards /liliCollaborating with store teams to implement practical and consistent solutions /liliMonitoring HACCP and Food Safety software, resolving any issues /li /ulpbr/ppb3. Training and staff development /b /pulliOrganizing and conducting training sessions on standards and operating procedures /liliCollecting feedback through post-training surveys /liliDrafting reports on the costs of the sessions /liliCollaborating with Store Managers and Area Managers to identify training improvement opportunities /li /ulpbr/ppb4. Monitoring store performance /b /pulliAnalyzing KPIs and metrics including: customer reviews (GMB); food delivery performance indicators; mystery shopper rating and NPS. /liliSupporting Area Managers in managing: orders and waste monitoring. /li /ulpbr/ppb5. Marketing and communication support /b /pulliSupervising the release and correct display of marketing/communication materials in stores /liliCollaborating with the marketing team to ensure the operational effectiveness of projects /li /ulpbr/ppb6. Special projects and innovation /b /pulliParticipating in research and innovation activities to improve the customer experience /liliCollaborating with the e-learning team for the implementation of the training platform /liliOrganizing and managing menu reviews with the Product team and the Brand Standard Manager /li /ulpbr/ppbREQUIREMENTS /b /pulliExperience in the fast-casual/fast-food sector or in managing brand standards and customer experience /liliAbility to operate in dynamic and high-intensity operating environments /liliStrong leadership and communication skills /liliAttention to detail and ability to manage complex projects /liliExcellent ability to work independently and in a team /liliProficiency in English and French (written and spoken) /liliAvailability for frequent travel /li /ulpbr/ppbWHAT WE OFFER /b /pulliCompensation and classification commensurate with experience /liliJoining a high-performance team with a global presence /liliReal opportunities for growth in a successful international company /liliDiscounts and benefits dedicated to Poke House employees /li /ulpbr/ppThe announcement is aimed at candidates of both sexes (Legislative Decree 198/2006) and people of all ages and nationalities (Directive 2000/78/CE). /p