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View more categories | View less categories | Sector: Training | Role: Assistant | Contract Type: Permanent | Hours: Full Time
Great that you're considering a career with BSI!
This is a full-time position open to individuals belonging to the 'Categorie Protette' (protected categories) according to Articles 1 and 18 of Law 68/99 (legge 68/99).
*Please submit your CV in English*
Location: Italy (homebased)
Purpose of the role
* This role provides comprehensive administrative support to the team, including reviewing and processing quotations and applications, creating and maintaining client master records, uploading records to client tools, and undertaking project work and general administrative duties.
* Prompt and professional responses to customer requests and comments are a key aspect of the role.
Key Responsibilities & Accountabilities:
* Support the EMEA team in account program management.
* Receive, prioritize, and process new client applications and existing client quotations/recalculations.
* Create and update customer master records, including billing, licensing, and electronically stored master documents.
* Provide general administrative support as requested.
* Assist with customer issues, both external and internal, and respond to inquiries promptly.
* Ensure customer information is up-to-date and carry out regular data clean-up initiatives.
* Undertake specific project work as required.
* Work collaboratively within the team and across departments and functions.
Requirements:
* Experience in administrative support, preferably in a service delivery environment.
* Support in client relationship management.
* Data management experience.
* Business English skills; knowledge of other EMEA languages is a plus.
* Experience in auditing, compliance, or certification industries is advantageous.
* Minimum high school diploma or equivalent; further education or certifications in business administration or related fields are a plus.
BSI offers a competitive package, an international work environment, flexible hours, ongoing training, 20 days annual leave, paid sick leave, holidays, health and life insurance, company car (role-dependent), meal allowances, parental leaves, learning opportunities, and flexible benefits tailored to your lifestyle.
D&I Policy
BSI is committed to workforce diversity reflecting our clients and communities. We aim to create a sense of belonging for all employees by providing growth and engagement opportunities in a supportive environment.
If you require accommodations due to a disability or impairment during our recruitment process, please inform your Talent Acquisition Partner.
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Our Excellence Behaviours: Client-centric, Agile, Collaborative — how we operate at BSI to ensure a great workplace and successful business.
We conduct face-to-face interviews where appropriate. If invited but more comfortable with virtual interviews, please discuss with our recruitment team.
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