Overview
Head of Proposal Management – Customer Service position based in Milan, within the Electrification and Automation Area. Permanent contract.
Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity. You will lead the team in managing the daily flow of requests as well as complex bids and projects, focusing on both the technical and economic phases.
Responsibilities
* Lead the Proposal Management – Customer Service team, managing daily requests and complex bids and projects.
* Ensure offers are prepared on time and in line with customer and company requirements, maintaining technical integrity and full compliance with scope and project specifications.
* Collaborate with the Sales Department and Management to support order acquisition, and with the Project Execution team to ensure a smooth handover.
* Inspire, develop, and empower team members; promote accountability, collaboration, and professional growth.
* Define priorities, set objectives, and provide regular feedback to enhance performance and motivation.
* Drive the preparation of technical and commercial offers for revamping, retrofit, and modernization projects across medium voltage systems, protection systems, and SCADA.
* Coordinate internal resources to align with technical scope, deadlines, and customer expectations.
* Manage workload distribution and drive continuous improvement in team performance and efficiency.
* Standardize proven concepts and solutions to replicate them as function packages.
* Interface with internal and external stakeholders, including collaboration with headquarter counterparts.
* Support the Sales team in negotiations and contribute to the commercial strategy to maximize win rates.
Qualifications
* Proven experience in leading small but high-potential teams, with strong coaching skills and the ability to develop people, structure processes, and guide growth.
* Experience in customer service offering of MV portfolio or Protection and Automation Systems and Solutions.
* Knowledge of the medium/high voltage distribution and power generation market; understanding of electrical systems, distribution networks, electrical schemes, and tender specifications.
* Direct experience in Customer Service with a strong track record in technical sales support for revamping and retrofit solutions.
* Bachelor’s or Master’s Degree in Electrical / Energy Engineering.
* Passion for continuous learning and growth; respect for diversity and a collaborative mindset, with willingness to co-create and share knowledge.
* Fluency in Italian and English; eligibility to work in Italy.
What We Offer
* Flexibility: inclusive and flexible working environment driven by results; hybrid and remote working enabled by tools and devices; Wi‑Fi reimbursement.
* Welfare: flexible welfare programs and health insurance; accident insurance; on-site lunch options.
* Opportunities for continuous and individual learning journeys.
* An inclusive team culture where you can be yourself.
Additional Information
Join us and be yourself. Siemens is an equal opportunity employer offering a safe and inclusive work environment based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates.
Address your desired working conditions/environment. This position is typically full-time, but flexible arrangements can be discussed.
For more details about Siemens Italia please visit: www.siemens.it
Our recruiting team is looking forward to getting to know you!
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