Location: Florence (2–3 days per week onsite)
Start: ASAP
We're looking for a Senior Business Analyst to join a Microsoft Dynamics 365 transformation during the Discovery & Design phase. You'll work closely with a Solution Architect, Functional Consultants and SMEs to help shape the future operating model across Planning, Scheduling and Field Service processes.
What you'll do
* Lead and document workshops with business SMEs
* Analyse as‐is processes and design to‐be flows aligned to D365 Project Operations & Field Service
* Structure requirements into epics, features, user stories
* Support PoC preparation and early solution definition
* Identify gaps, risks and dependencies for the implementation phase
What we're looking for
* Strong Business Analysis background in software delivery or transformation projects
* Excellent workshop, stakeholder and documentation skills
* Experience in planning, scheduling, field service, service operations, or similar operational domains
* Ability to challenge legacy processes and propose improvements
* Exposure to Dynamics 365 or other enterprise applications is beneficial