Position Overview
We are seeking a motivated and detail‐oriented Store Operations & Order Fulfillment Support team member to join our Outlet Leccio location on a one‐month temporary assignment. The role supports daily store operations, back‐of‐house efficiency, and online/remote order fulfillment to ensure an exceptional customer experience.
Key Responsibilities
Store Operations Support
* Assist with daily store opening and closing routines.
* Maintain showroom presentation, cleanliness, and replenishment standards.
* Support stockroom organization, product tagging, and inventory movements.
* Ensure products are neatly displayed, correctly priced, and easily accessible.
* Assist with basic customer inquiries and direct customers to appropriate staff when needed.
Order Fulfillment & Back‐of‐House
* Process online, remote, and store‐pickup orders efficiently and accurately.
* Prepare, pack, and stage orders following brand guidelines and quality standards.
* Coordinate with sales associates and store management on pending or priority orders.
* Update order tracking systems and ensure timely communication for dispatch.
* Manage returns, exchanges, or damaged goods according to operational procedures.
Inventory & Stock Management
* Support cycle counts and stock-taking activities.
* Assist with inbound and outbound stock processing (receiving, sorting, tagging, shelving).
* Monitor stock discrepancies and report issues to the Store Manager.
* Ensure stockroom safety, cleanliness, and space optimization.
Customer Service Support
* Assist during peak store hours with queue management and basic customer service.
* Handle simple customer requests such as locating items or reserving products.
* Uphold high service standards to enhance customer satisfaction.
Qualifications & Skills
* Prior experience in retail operations, warehouse/stock support, or order fulfillment preferred.
* Strong attention to detail and accuracy in handling products and data.
* Ability to work in a fast‐paced environment and manage multiple tasks simultaneously.
* Basic computer literacy (POS systems, order management tools).
* Strong teamwork, communication, and organizational skills.
* Ability to lift, move, and handle stock as required (up to 15–20 kg).
Key Competencies
* Reliability and punctuality
* Adaptability and quick learning
* Process and quality orientation
* Customer-centric mindset
* Team collaboration
Work Schedule
* 20 hours per week, aligned with store operations.
Contract Duration
* 1 Month, with potential extension based on business needs and performance.