Experteer OverviewAs Field Service Coordinator for the Italian team, you lead service engineers, drive customer service excellence, and manage field operations.
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You align service delivery with sales goals and company standards while maintaining strong vendor relationships.
This role sits at the intersection of operations, customer care, and technical oversight within an international group.
You will shape service quality and regulatory compliance, making a measurable impact on customer satisfaction and growth.Retribuzione / BenefitsDelegate and monitor service tasks, guiding the team to meet objectives and sales targetsHandle customer complaints promptly to preserve relationships and repeat businessAssist with administrative tasks such as invoices, orders, and inventory trackingAudit service delivery to ensure high standards, efficiency, and productivityMaintain relationships with manufacturers, dealers, and sales repsTrain new employees on company proceduresMaintain knowledge of industry regulations and standards and stay updated on new materials, tools, and processesResponsabilitàBachelor in electronicsItalian as primary language; English considered a plus3–4 years of field service experience in xjrgpwk automation or related electrical/electronic devicesPrevious management experience advantageousStrong industry knowledge with excellent leadership and communicationComputer literacy and strong organizational skillsCreative thinking and problem‑solving abilitiesAbility to work under pressureRequisiti fondamentaliCompany CarWelfare and benefits packageVariable compensationAnnual Base Salary
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