Euronext Clearing - Client Support Analyst
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Responsibilities
Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalation of issues in an accurate and timely manner.
Provide client support and follow up all questions or issues until resolution, regularly informing the client of progress, notably when in-depth analysis is needed.
Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
Drives continuous improvement of processes and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks.
Contribute to operation enhancement projects, review specifications and create terms of reference for upcoming products and initiatives, support clients for development and testing, and execute conformance tests with the clients.
Qualifications
Strong financial background and a good knowledge and understanding of the various activities of Euronext's direct and indirect client base.
Prior relevant Client Services experience.
High standards of service delivery to clients and ability to create strong relationships.
Strong analytical and organization skills and problem‐solving attitude.
Experienced with project management and ability to monitor projects.
Strong verbal communication skills both internally and externally.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service
Rome, Latium, Italy
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. xivgfpx We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.