Ph3Job Summary /h3 pFunctions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. /p h3Candidate Profile /h3 h3Education and Experience /h3 ul li2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. /li li4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. /li /ul pOR /p h3Core Work Activities /h3 h3Managing Profitability /h3 ul liDemonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. /li liAnalyzes service issues and identifies trends. /li liMakes and executes the necessary decisions to keep property moving forward toward achievement of goals. /li liWorks with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. /li /ul h3Managing Revenue Goals /h3 ul liMonitors hotel operations sales performance against budget. /li liReviews reports and financial statements to determine hotel operations performance against budget. /li liCoaches and supports operations team to effectively manage occupancy rate, wages and controllable expenses. /li liReviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. /li /ul h3Leading Operations and Department Teams /h3 ul liChampions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams. /li liDevelops systems to enable employees to understand guest satisfaction results. /li liCommunicates a clear and consistent message regarding departmental goals to produce desired results. /li /ul h3Managing the Guest Experience /h3 ul liReviews guest feedback with leadership team and ensures appropriate corrective action is taken. /li liResponds to and handles guest problems and complaints. /li liStays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. /li liCreates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. /li /ul h3Managing and Conducting Human Resources Activities /h3 ul liFacilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. /li liEnsures employees are treated fairly and equitably. /li liEnsures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings). /li liFosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. /li liIncorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. /li liSets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. /li liSolicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. /li liEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. /li liConducts annual performance appraisal with direct reports according to Standard Operating Procedures. /li liChampions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p /p #J-18808-Ljbffr