Dream Big - Join Urban Italian Group!
The position is located in Sweden, with potential to relocate within the organisation in the future.
The restaurant group was founded in **** and has since then grown organically, doubling the size of its organisation each year with constant development across all dimensions : quality of food and beverages, hearted hospitality and beautiful interior spaces.
If you're an experienced hospitality professional with a hunger for growth and leadership, this is your chance to make your mark, build high-performing teams, and shape the future of hospitality in Sweden.
Our Restaurants
Basta – Our casual dining restaurant brand, offering great guest experiences in beautifully designed places, focused around great value for the guests.
Florentine – Florentine on the other hand is an international upscale casual dining Trattoria offering culinary experiences in a glamorous setting straight from the Italian movie scene.
Instagram | Instagram Marbella
Exciting Future Growth
Basta is expanding to 18 locations in Sweden by ****.
Florentine is continuing its international expansion, with targets including Madrid, the Middle East, Oslo, and beyond.
Trattoria Giorgo's, a new multi-unit Italian concept launches in late****.
Villa Valentina, a modern Spanish tapas restaurant set to open in Stockholm by spring ****.
Culture and values
We value everyone within our team and are really grateful you are here.
We believe each of us contributes to the well-being of our ecosystem.
This goes beyond just serving people, we take them in and truly look after them; guests and team alike.
Our core values
Passion, Trust, Entrepreneurship & Authenticity are our guiding light in everything we do.
About You & The Role
As Operations Manager, you'll lead and support restaurant teams to deliver strong results, outstanding guest experiences, and operational excellence.
The role blends hands-on operational leadership with strategic business planning, driving performance across P&L; management, team development, & guest experience.
Who You Are
Leads by example in fast-paced environments
Experienced with large teams in high-volume venues
Passionate about training and developing others
Obsessed with delivering top-tier guest experiences
Quick-thinking and solution-oriented under pressure
Promotes a positive, people-first team culture
Driven to boost operations, results, and performance
Key Responsibilities Financial & Operational Performance
1. Take full ownership of each restaurant's P&L;, with focus on :
Labour costs and productivity
Cost of goods, ensuring alignment with HQ-set theoretical food & beverage costs
Identifying and eliminating losses, wastage, and inefficiencies
Managing and optimising all variable costs
2. Drive revenue through proactive planning, local initiatives, and ensuring service efficiency.
People & Leadership
Recruit, onboard, and develop strong, motivated teams
Conduct performance reviews and support team development
Plan staffing according to season, sales, and business needs
Coach and prepare future leaders through training and succession planning
Ensure staff well-being and manage HR processes in line with Swedish labour law
Guest Experience
Achieve and continuously improve NPS, Google Reviews, and internal guest satisfaction KPIs
Ensure consistent delivery of UIG service standards across all restaurants
Support GMs in handling guest feedback and maintaining a guest-first culture
Compliance & Standards
Labour law and employment regulations
Food safety and hygiene legislation
Alcohol legislation
Health & safety regulations
2. Maintain responsibility for site maintenance and upkeep, ensuring operational readiness at all times.
3. Oversee seasonal operational tasks, such as terrace setup and closures.
Business Planning & Growth
Collaborate with HQ and Director of Operations on quarterly business planning for each site, covering :
Recruitment pipelines
Revenue-driving initiatives
Seasonal staffing and housing needs (apartments for seasonal staff)
Support openings, renovations, and brand rollouts as required
Your Benefits & What to Expect
Individual salary according to agreement
Best on the market growth opportunities
Regular performance reviews and salary evaluations
Full onboarding, cross training and tailored career development plan
International trips and possibility to work abroad
Our Trophy Cabinet
Diversity price **** (51 different nationalities within our family)
Top 10 most booked restaurants in Stockholm ****
Best Sweden's Vegan Pizza ****
Sweden's Best F&B; Concept ****
Best Restaurant in Marbella **** : awarded by Vogue Spain for our rooftop concept Cielo by Florentine
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