Pubblicato il 17 giugno
Mansioni della posizione
Responsibilities 1. Technical sales & Supervision - Participate in customers discussions for technical sales on identified opportunities - Ensuring the connection of experiences and technical proposals between Calderys experts and customers - Supervision and verification of the refractory materials installation activities, intervening when requested, proposing the necessary corrections during the works. - Lift customers' technical objections. - Identify technical opportunities on existing products to optimize value proposition. 2. Customer Innovation - Identify unmet technical needs of customers and develop potential new products/solutions - Introduce and track KPIs to validate the effectiveness of new products - Act as link between customers and R&D/S&T/ Operations on new product development - Lead trial management at the customer site and supervise trials at Calderys plant on new products - Manage qualification process at customers for new products 3. Management of Significant Customer Quality Issues - Respond to customers on significant quality issues and analyze causes and possible solutions - Liaise with operations/ quality managers on solution identification and implementation 4. Internal and External Expert Role - Manage technical training of sales/ marketing staff on his/her area of expertise - Act as technical ambassador for his/her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, etc.) 5. Sales / Reporting - Provide sales support by conducting cost analyses and defining products and projects - Prices to customers - Participate in budget & sales planning, ensure forecast accuracy, set sales performance goals accordingly. Ideal Job holder Profile/Competencies - High School scientific Diploma or equivalent education in related fields - Knowledge of refractory materials - Minimum 5 years experience in a technical sales/supervision role - Knowledge of the relevant industry and market - Business acumen and technical appetite - Strong analytical, interpersonal and communication (including negotiation) skills; value-added solution selling - Ability to use common IT tools (Excel, Word, Web tools) - Commercial abilities/skills would be an advantage - Mandatory use of English (technical and commercial) - Readiness to do regular business trips, mainly within Italy (up to 80%) Responsibilities 1. Technical sales & Supervision - Participate in customers discussions for technical sales on identified opportunities - Ensuring the connection of experiences and technical proposals between Calderys experts and customers - Supervision and verification of the refractory materials installation activities, intervening when requested, proposing the necessary corrections during the works. - Lift customers' technical objections. - Identify technical opportunities on existing products to optimize value proposition. 2. Customer Innovation - Identify unmet technical needs of customers and develop potential new products/solutions - Introduce and track KPIs to validate the effectiveness of new products - Act as link between customers and R&D/S&T/ Operations on new product development - Lead trial management at the customer site and supervise trials at Calderys plant on new products - Manage qualification process at customers for new products 3. Management of Significant Customer Quality Issues - Respond to customers on significant quality issues and analyze causes and possible solutions - Liaise with operations/ quality managers on solution identification and implementation 4. Internal and External Expert Role - Manage technical training of sales/ marketing staff on his/her area of expertise - Act as technical ambassador for his/her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, etc.) 5. Sales / Reporting - Provide sales support by conducting cost analyses and defining products and projects - Prices to customers - Participate in budget & sales planning, ensure forecast accuracy, set sales performance goals accordingly. Ideal Job holder Profile/Competencies - High School scientific Diploma or equivalent education in related fields - Knowledge of refractory materials - Minimum 5 years experience in a technical sales/supervision role - Knowledge of the relevant industry and market - Business acumen and technical appetite - Strong analytical, interpersonal and communication (including negotiation) skills; value-added solution selling - Ability to use common IT tools (Excel, Word, Web tools) - Commercial abilities/skills would be an advantage - Mandatory use of English (technical and commercial) - Readiness to do regular business trips, mainly within Italy (up to 80%)
