Ph3Description /h3 pThe TM is responsible for maximizing store performance in order to overachieve targets and goals with a strong focus on team management and development. /p pWorking on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients. /p pThe TM is responsible for ensuring the team demonstrates exceptional service culture and client experience, representing the brand as a Gucci Ambassador by promoting its values. /p h3Team /h3 pPromote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example. /p pWorking on the shop floor, the TM will be in constant contact with the team and what is happening on a daily basis. /p pProvide support and ongoing feedback to client advisors to ensure their development, motivation and sense of belonging. /p pConduct regular performance conversations to discuss results and develop action plans. /p pConduct on spot coaching to ensure consistent client experience. /p pParticipate in attracting, recruitingand onboarding a high performing team. /p pPartner with Store Manager and Human Resources for all employee relations issues to ensure effective resolution. /p pMake sure that all the company policies and procedures are followed by all the team members. /p h3Client /h3 pLead and inspire the team on executing superior client experience, ensuring the hospitality mindset within the team. /p pDevelop a client engagement mindset, with the purpose of building long lasting relationships with clientele. /p pLead the execution of clientelling activities with the store team, developing actions to reach the goals and KPIs. Demonstrate leadership by playing an active role on the sales floor. /p h3Product /h3 pMonitor the performance of the assigned categories and proactively propose action plans to reach the targets. /p pPartner with Merchandising team providing effective feedback on products, stock situation and specific requests for the store in order to grow the business. /p pCollaborate with VM team in order to maximize the category potential while guaranteeing that the image of the store is maintained according to guidelines. /p pEnsure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors. /p pGucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. /p h3Job Type /h3 pRegular /p h3Start Date /h3 h3Schedule /h3 pFull time /p h3Organization /h3 pLuxury Goods Italia S.p.A /p /p #J-18808-Ljbffr