Location: Roma, IT ID: 6129 POSITION: TEAM LEADER ROLE & RESPONSIBILITIES: He/she remains active part of the sales force, with sales & CRM targets; Commissions on sales, but taking over responsibilities on some specific tasks; No direct people management; the Team Leader will manage specific tasks (i.e. CRM calling campaigns, prospect registration and follow-up, action plan on cross-selling.); Point of reference for Client Advisors on all store policies and procedures; He/she is capable of managing sensitive situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints) when other managers are absent; Ensure the appropriate onboarding of new hires; Supports Store Manager/Team Manager in allocating duties and responsibilities to Sales Associates and schedule shifts; Performs the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations; KEY COMPETENCIES: Top performer in sales and KPIs; Capable of being an agent of change with an impeccable colleague team worker approach; Good sense of organization; Very good understanding of how the store operates at any level and all procedures; Excellent knowledge about the functioning of all CRM activities.