Operations Director Italy & Eastern EuropeFull-timeAre you ready to develop the future of retail?As the world's leader in IoT and data technologies for commerce, our mission is to help retailers and brands leverage AI-powered digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world. Webuild. We create impact. As the Operations Director for Italy & Eastern Europe, you and your team will drive revenue growth, increase customer satisfaction metrics, and actionable insights. Your team will be responsible for advocating for the customer and scaling the teams.Additionally, you and the Customer Success Team will implement initiatives to grow the customer success function, establish KPIs, optimize the customer journey by training, engagement and identifying and solving customer pain points as well as identifying new opportunities.Furthermore, you will enable Customer Success Management and be the point of contact and ambassador for existing customers in our portfolio. You'll be responsible for the oversight of sales operations, order entry, invoices, delivery of hardware + recurring software and VARS – Field services (onsite installation). From a post-sales operation perspective, you will support software issues or onsite visits for warranty replacements.Main Activities and ResponsibilitiesResponsible for the results of the Customer Success teams across all VusionGroup products and services, specifically to customer retention, satisfaction, renewals, and product adoption.End to end from sales orders to post sales.Devise and execute strategic account plans for key clients, aligning with their long-term objectives and promoting widespread product adoption throughout t