Technical Customer Support - Apprenticeship
We are seeking a dedicated Technical Customer Support apprentice to join our Customer Care team in Casalecchio di Reno (BO).
This role involves assisting throughout the sales process, from initial stages to post-sales support, working closely with internal teams and customers to gain practical experience in a collaborative environment.
Key responsibilities include:
* Pre-Sales Support: Assisting with technical studies and customer support during early sales stages.
* Pricing Support: Preparing quotes and ensuring pricing aligns with customer needs and standards.
* Post-Sales Support: Supporting customers post-sale, managing updates, and addressing inquiries and issues.
* Customer Communication: Maintaining good relationships and addressing customer needs.
* Coordination with Plant: Communicating with production to ensure timely delivery.
* Data and Reporting: Analyzing data using Excel and creating reports to enhance support processes.
Qualifications and skills required:
* Interest in data analysis and proficiency in Excel.
* Good communication skills and ability to build relationships with customers and colleagues.
* Currently studying or recently graduated in Engineering, Business, Economics, or a related field.
* Fluent in English and Italian, both written and spoken.
Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability, or other protected classes.
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